Support Officer, Operational Delivery Unit

2 weeks ago

Cwmbran, United Kingdom Welsh Ambulance Services Full time
Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE NHS TRUST.

This post is a secondment for 12 months to meet the needs of the service.

The primary role of the Support Officer is to provide a proactive and responsive support service to the Head of Service, Operational Delivery and the Operational Delivery Unit (ODU) National Delivery Managers (NDM).

They must remain flexible and agile to change of assignment to meet the needs of the service.

The post holder will be responsible for accurate preparation of high standard written materials and for maintaining records which will include handling sensitive and confidential staff and patient information. The post holder will act as the first point of contact for all methods of communication, including diary management, on behalf of the NDM. There is a requirement to remain calm and collected when under pressure, particularly whilst engaging with internal and external colleagues during periods of heightened operational pressures.

The post holder is expected to work flexibly to support the NDM, will liaise with other departments on behalf of the NDM, and will assist and support colleagues where required.

The post holder shall be trained as a loggist and provide loggist support to assigned commanders, as well as support the effective operation of an Incident Coordination Centre when required.

The post holder will review the operation of administrative and support procedures for the NDM and recommend and implement any necessary improvements.

Main duties of the job

The support officer role is an integral part of the operational delivery unit. Two of our support officers have recently been promoted to more senior positions within WAST and we are now looking to fill these roles on a 12-month secondment opportunity.

The Operational Delivery Unit (ODU) acts as an on-duty central hub for Welsh Ambulance Services University NHS Trust (WAST) and Health Boards providing coordination of leadership across the Welsh Health Care System. The breadth of influence is national and includes all services provided by WAST (Emergency Medical Service, 111, Clinical Support Desk and Ambulance Care including the Non-Emergency Patient Transport Service) stretching to the interface that exists between WAST and Health Board services.

  • The primary role of the Support Officer is to provide a proactive and responsive support service to the Head of Service, the Operational Delivery Unit (ODU), and National Delivery Managers (NDM).
  • The ODU is considered an ‘operational setting’, and so the post holder needs to be able to multi-task in a fast-paced environment and be willing to work flexibly in support of the on-duty NDM as they perform their role.
  • The Operational Delivery Unit operates 24 hours a day 7 days a week, therefore the Support Officer will be required to work shifts and involve some unsocial hours to support its function.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

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