Head Housekeeper

The Place

Situated amidst the picturesque landscapes of the Scottish Highlands, Royal Golf Hotel is a haven of elegance and luxury. Overlooking the renowned Royal Dornoch Golf Course and the stunning Dornoch Firth, our hotel offers guests a unique blend of traditional charm, modern amenities, and unparalleled hospitality. With its rich history dating back to the 19th century, Royal Golf Hotel is a cherished landmark in the heart of Dornoch, attracting discerning travellers from around the world seeking a memorable Scottish getaway.

As a member of our team, you'll play a vital role in creating memorable moments for our guests, ensuring their comfort and satisfaction, and contributing to the overall success of our hotel. If you're looking for more than just a job – if you're seeking a rewarding and enriching experience in one of Scotland's most beloved destinations – then consider joining us at Royal Golf Hotel. Become part of our team and embark on a journey of hospitality, camaraderie, and genuine Scottish charm at Royal Golf Hotel. 

The Position

We are currently seeking a dedicated and experienced individual to join our team as Head Housekeeper. Reporting directly to the General Manager, the Head Housekeeper will play a pivotal role in maintaining the cleanliness and presentation of our hotel. This is a hands-on role that involves not only overseeing the housekeeping team but also actively assisting with room cleaning to ensure our guests receive the highest standards of service.

The Person:

Beyond the first-class physical modelling of our
hotels, we’re also investing in our people. Our vision has four key pillars;
our people, our guests, our communities, and our environment, and what matters
most to us is delivering an authentic experience of the Scottish Highlands to
our guests.  This can only happen with a strong team that shares our
Vision.

The ideal candidate will have the following skills and experience:

• Previous experience in a housekeeping leadership role within the hospitality industry, with a proven track record of managing a team and maintaining cleanliness standards.
• Strong leadership and organisational skills, with the ability to effectively delegate tasks and motivate the housekeeping team.
• Excellent attention to detail and a passion for maintaining the cleanliness and appearance of guest rooms and public areas.
• Ability to work efficiently in a fast-paced environment, managing multiple priorities and meeting deadlines.
• A hands-on approach and willingness to lead by example, actively assisting the housekeeping team with cleaning tasks as needed.
• Exceptional interpersonal and communication skills, with the ability to liaise effectively with other departments and ensure guest satisfaction.

The Package:

Salary £28K dependant on
experience + service charge + company benefits inc:

Discount for you and your family and friends on accommodation, food and
beverages

Opportunities for professional development and growth within the company

EyeMed

Cycle Scheme

Employee discount platform providing savings at 130,000 retail and
entertainment including supermarkets, holidays, shopping and restaurants

Employee Assistance Programme

Refer a Friend incentive scheme

About Highland Coast Hotels

We are a collection of unique
hotels located along the North Coast 500 with our people at the very heart of
what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage
curiosity, energy, passion, and fun. Creating experiences that exhilarate and
enlighten our guests as we showcase the very best in Highland Hospitality. It’s
important to us that we nurture and develop our people to be the very best they
can be. Training and career opportunities are on offer along with fabulous work
locations, great rates of pay, flexible hours, and lots of other lovely perks.
Find out more at highlandcoasthotels.com.