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Director of Rooms Operations, The Savoy Hotel

2 months ago

London, United Kingdom The Savoy, London Full time

Director of Rooms Operations, The Savoy Hotel - London

Company Description:
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job Title: Director of Rooms Operations
Department: Rooms Division
Inspired and Supported by: Hotel Manager

As a member of the leadership team, your purpose will be to ensure the delivery of five-star luxury guest services, through adherence to service standards, driving service enhancements, while consistently building colleague engagement. You will be accountable for:

  1. Overseeing the performance of the rooms division including Front Office, Concierge, Butlers, Housekeeping, Florist, and Beauty & Fitness
  2. Driving a high-performance culture, setting clear expectations, empowering your team, and holding them accountable for delivering our Savoy service standards
  3. Ensuring the continuous improvement of the Savoy guest experience, enhancing The Savoy's reputation
  4. Accuracy of all related budget, forecasts, and P&L

Your key responsibilities & contribution will be:

  1. Lead the performance of the Rooms Division team ensuring it is effectively managed through focus on colleague training and development, problem resolution, coaching, succession planning, and holding teams accountable for delivering the Savoy service standards
  2. Analyse guest feedback, address all quality concerns, and ensure effective follow up
  3. Oversee the operation and integration of the operating departments through their respective department heads, to ensure a seamless and memorable guest experience

...

(Additional information and qualifications sections omitted for brevity)

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