Care Navigator

6 days ago


Bristol, United Kingdom Westbury on Trym Primary Care Centre Full time

Job summary

We are looking for an enthusiastic flexible and reliable care navigator to join our forward thinking, friendly team. This is a varied and interesting role at the forefront of providing excellent customer service to our patients.

Hours worked per week are negotiable, but you must be willing to cover one early or late shift per week. Additional hours will be available to provide cover as well as the possibility of occasional Saturday mornings. Please specify on application total maximum number of hours required.

Main duties of the job

Our care navigator team spend a good percentage of their time on the telephone, so a good telephone manner and enjoyment of telephone contact is essential. You will ideally have some experience in primary care or customer service, however full training and support is available for the right applicant. You must have excellent verbal and written English, be IT literate, and enjoy working with people.

About us

We are located within a modern building in the village of Westbury on Trym and serve a varied patient population. We support and encourage all our staff to develop within their roles and believe in a good work life balance. You will be working alongside a strong team of doctors, nurses, allied healthcare professionals, student doctors and nurses and a dedicated administrative team, all of whom pride themselves in providing high quality patient care.

The care navigator team is pivotal to the service we provide and is an essential role in the practice, providing the first point of contact for our patients.

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels:

Opening up / locking up of the Practice premises in accordance with Practice protocols. Maintaining and monitoring the practice appointments system by managing patient calls appropriately Signposting patients to other more suitable services as appropriate Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Contact patients and external agencies as requested by members of the Primary Health Care Team To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ad-hoc Duties

Whilst primarily the role of the individual is to answer incoming phone calls form patients. From time-to-time the duties and responsibilities may extend to:

Monitor the flow of patients into consulting rooms and treatment rooms Processing and distributing incoming (and outgoing) mail Periodically checking incoming e-mails Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Person Specification

Qualifications

Essential

.

Desirable

.
  • Care Navigator

    6 days ago


    Bristol, United Kingdom Westbury On Trym Primary Care Centre Full time

    We are looking for an enthusiastic flexible and reliable care navigator to join our forward thinking, friendly team. This is a varied and interesting role at the forefront of providing excellent customer service to our patients. We are located within a modern building in the village of Westbury on Trym and serve a varied patient population. We support and...

  • Care Navigator

    6 days ago


    Bristol, United Kingdom Westbury on Trym Primary Care Centre Full time

    The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels: Opening up / locking up of the Practice premises in...

  • Care Navigator

    2 weeks ago


    Bristol, Bristol, United Kingdom Air Balloon Surgery Full time

    The role of Care Navigator is critical in the provision of services and ensuring that patients are able to access the most appropriate services for their needs, and will include a range of face to face, telephone and administrative work.In the role of Care Navigator you would be working within the Care Navigator team to provide responsive and professional...

  • Care Navigator

    3 weeks ago


    Bristol, United Kingdom Wells Road Surgery Full time

    Care Navigator sought. Work pattern - 4 x regular shifts: - 23 / 24.5 hours: Mon Tue, Thu, Fri afternoons - 12.45pm - 6.30pm (including occasional late opening on intermittent Thursday evenings up to 8pm). Recruitment timeline - Interviews: week commencing 22 April Wells Road Surgery is a family orientated GP surgery serving a diverse local patient...

  • Care Navigator

    5 days ago


    Bristol, United Kingdom Wells Road Surgery Full time

    Wells Road Surgery is a family orientated GP surgery serving a diverse local patient population. We are small enough to provide compassionate, personal primary care - while also being supported by wider specialists offering more focussed treatment. The Care Navigator team is at the heart of the practice, co-ordinating access and care to directly support the...

  • Care Navigator

    2 weeks ago


    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An exciting opportunity has become available to join the Endoscopy services at UHBW in the new Care Navigator position. Care Navigators play a crucial role in helping people to get the right endoscopy care at the right time, managing a wide range of needs. Effective navigation is a key element of delivering coordinated person centred care and support. We...

  • Care Navigator

    4 weeks ago


    Bristol, United Kingdom Wells Road Surgery Full time

    Work pattern 1 - 4 x shifts: - 23 hours: Tue, Wed, Thu mornings (7.30am - 12.45pm); - and Fri afternoons (12.45pm-6.30pm). Work pattern 2 - 4 x shifts: - 23 / 24.5 hours: Mon Tue, Thu, Fri afternoons - 12.45pm - 6.30pm (including additional late opening on intermittent Thursday evenings up to 8pm). Recruitment timeline - Applications close: 7 April -...

  • Care Navigator

    2 weeks ago


    Bristol, United Kingdom Wells Road Surgery Full time

    Work pattern 1 - 4 x shifts: - 23 hours: Tue, Wed, Thu mornings (7.30am - 12.45pm); - and Fri afternoons (12.45pm-6.30pm). Work pattern 2 - 4 x shifts: - 23 / 24.5 hours: Mon Tue, Thu, Fri afternoons - 5.45pm - 6.30pm (including additional late opening on intermittent Thursday evenings up to 8pm). Recruitment timeline - Applications close: 7 April -...

  • Care Navigator

    2 weeks ago


    Bristol, Bristol, United Kingdom Wells Road Surgery Full time

    Wells Road Surgery is a family orientated GP surgery serving a diverse local patient population. We are small enough to provide compassionate, personal primary care - while also being supported by wider specialists offering more focussed treatment. The Care Navigator team is at the heart of the practice, co-ordinating access and care to directly support the...

  • Care Navigator

    2 weeks ago


    Bristol, United Kingdom Air Balloon Surgery Full time

    The role of Care Navigator is critical in the provision of services and ensuring that patients are able to access the most appropriate services for their needs, and will include a range of face to face, telephone and administrative work. In the role of Care Navigator you would be working within the Care Navigator team to provide responsive and professional...

  • Care Navigator

    1 month ago


    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job summary An exciting opportunity has become available to join the Endoscopy services at UHBW in the new Care Navigator position. Care Navigators play a crucial role in helping people to get the right endoscopy care at the right time, managing a wide range of needs.Effective navigation is a key element of delivering coordinated person centred care...

  • Care Navigator

    4 weeks ago


    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job summary An exciting opportunity has become available to join the Endoscopy services at UHBW in the new Care Navigator position. Care Navigators play a crucial role in helping people to get the right endoscopy care at the right time, managing a wide range of needs.Effective navigation is a key element of delivering coordinated person centred care...

  • Care Navigator

    2 weeks ago


    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job summary An exciting opportunity has become available to join the Endoscopy services at UHBW in the new Care Navigator position. Care Navigators play a crucial role in helping people to get the right endoscopy care at the right time, managing a wide range of needs.Effective navigation is a key element of delivering coordinated person centred care and...

  • Care Navigator

    2 weeks ago


    Bristol, Bristol, United Kingdom The Lennard Surgery Full time

    The following are the core responsibilities of the Receptionist (Care Navigator).There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer...


  • Bristol, United Kingdom The Lennard Surgery Full time

    **Job summary** The Lennard Surgery is looking for a new member to join their Reception (Care Navigation) team. This is a busy role in a pressurised environment where applicants will be expected to assist patients in accessing the most appropriate resource within our general practice team. Whether experienced or new to general practice, the successful...


  • Bristol, United Kingdom The Old School Surgery Full time

    **Duties and Responsibilities**: Patient Services Carry out daily spot checks on the quality of the Care Navigation teams interaction with patients taking remedial action when required. Manage appointments closely on the day and appropriately maintain access to services by amending appointments availability if required. Provide general assistance to the...


  • Bristol, United Kingdom Wellspring Surgery Full time

    Please be aware that if selected for interview these will be conducted on Monday Feb 20 and Tuesday Feb 21st. Our mission is to provide outstanding primary care for our patients, offering a service that works with, and for, the community to meet the widest range of care, health promotion and education for our staff and patients. We have an extremely...

  • Bank Care Navigator

    3 weeks ago


    Bristol, United Kingdom Wellspring Surgery Full time

    Our mission is to provide outstanding primary care for our patients, offering a service that works with, and for, the community to meet the widest range of care, health promotion and education for our staff and patients. We have an extremely friendly, happy team comprising: - 3 Partner GPs, 7 Salaried GPs - ST2 & ST3 GP Trainees - Large admin and reception...

  • Care Navigator

    2 months ago


    Bristol, United Kingdom The Lennard Surgery Full time

    The following are the core responsibilities of the Receptionist (Care Navigator). There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer...


  • Bristol, United Kingdom Elm Hayes Surgery Full time

    **Medical Receptionist/Care Navigator Required** We currently require part time Medical Reception / Care Navigation Staff to join our friendly, supportive reception team. 19.5 Hours per week Monday, Tuesday and Friday (8am - 3pm) plus flexibility required for overtime for sickness and holiday cover. Competetive Salary, NHS Pension Scheme, 28 days holiday...