Housing Support Service Lead

3 days ago

Harlow, United Kingdom Caridon Group Full time

Service Lead

Purpose

To support Housing Support Officers in providing housing related support to Caridon Foundations residents to enable them to maintain their tenancies and to achieve their aspirations for independent living and undertake the day to day running, monitoring, improvement and delivery of our supported housing service to agreed standards.

Key responsibilities

  • Build positive client relationships and ensure team delivery of personal housing plan
  • Build relationship with other stakeholders to sign post clients for more specialist support
  • Work with residents and team to identify and action service improvements
  • Build relationships with referral sources such as Single Homeless Teams and relevant partner and support services organisations in order to access best support to meet clients' needs
  • Escalate maintenance issues to maintenance team and service.
  • Monthly supervision of Housing Support Officer
  • Supporting Housing Support Officers with benefits advice, applications, appeals, tribunals and determining if current benefits are correct and in line with client's needs
  • Assist and support Housing Support Officers with complex cases in addition to managing the residual case load
  • Review to ensure all housing support plans and risk assessments are regularly updated by the team
  • To record and report safeguarding concerns in line with Caridon Foundation duties and with due regard to established policy and procedures
  • Record, update and maintain relevant internal computer systems such Arthur, Nourish and Plantific
  • Monitor and oversee practices to ensure that tenancy, behaviour, payment and eviction standards are managed in line with company policies
  • To provide weekly and monthly statistics on voids, evictions and arrears
  • To meet set KPIs
  • Ensure the operation of service is to a good quality standard that meets customer service requirements
  • To support Housing Support Officers with Housing Benefit issues such as overpayments and arrears
  • To ensure that all Housing Benefit claims are submitted with all relevant documentation to prevent delays in claims
  • To handle and escalate client's complaints
  • To attend multi-agency meetings to promote the needs of clients or Caridon Foundation
  • To ensure that there is sufficient staff cover during staff absences
  • To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
  • Assist in the full recruitment process of new staff and volunteers
  • Ad hoc responsibilities depending on the service's needs

Communications

  • Contribute to Group Newsletter
  • Collate case studies, photographs and information from the field and provide Public Relations
  • Ensure regular contact is kept with clients/residents, stakeholders and colleagues
  • Ensure that meetings are attended when requested such as Supervision
  • Ensure that all methods of communication are in a profession and corneous manner

Person specification

Experience

  • At least two years' experience in managing a small team
  • Demonstration of leadership
  • Self-motivated and can work unsupervised with the ability to plan and monitor work of self and others
  • Can provide quality direction, support, training and coaching to colleagues to achieve high levels of performance
  • Provide a non-judgemental professional relationship with vulnerable clients i.e. people with mental health issues, substance misuse
  • Experience working with those who have experienced homeless
  • To be able to communicate well with clients and peers
  • Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training
  • Ability to liaise positively with other agencies
  • A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

Skills and Competencies

  • Knowledge of Housing related Laws and ability to keep up to date with industry changes
  • Computer literate (Excel, Word, Outlook and the Internet)
  • Demonstrable ability to plan and prioritise own workload
  • Excellent communication skills
  • Ability to demonstrate initiative and work well under pressure
  • Ability to problem solve complex issues
  • Ability to work as part of a team
  • Good time management
  • Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team members' experiences can bring.
  • Must hold a full UK driving licence

Benefits

Generous Leave Entitlement:

  • 25 days of annual leave.
  • 8 days of bank holidays.

Health and Well-being:

  • 5 days of sick leave. *
  • Life cover for added security. *

Employee Wellness:

  • Health Shield cash back plan for comprehensive health coverage. *

Pension Plan:

  • 3% employee contribution and 5% employer contribution for a secure financial future.

Financial Incentives:

  • Refer a friend and receive £200 after they complete probation. *

Celebratory Events:

  • Participate in Christmas events for a joyous workplace.
  • Engage in team-building events to strengthen team bonds.

Long-Term Service Recognition:

  • Additional day of annual leave after 3 years of service. *

Note: Benefits marked with an asterisk (*) are subject to eligibility criteria

  • Housing Support Officer

    4 weeks ago

    Harlow, United Kingdom Windrush Housing Full time

    **Job title**: Housing Support Officer **Reporting to**:Team Leader **Staff reporting**: None **Based**:Harlow **Purpose** To provide housing related support to Windrush Housing clients, to enable them to maintain their tenancies and to achieve their aspirations for independent living. This will be achieved by assisting and encouraging customers to meet...

  • Housing Support Service Lead

    2 weeks ago

    Harlow, Essex, United Kingdom Caridon Group Full time

    Job title: Service LeadStaff reporting: Housing Support OfficerBased: Harlow TasksBuild positive client relationships and ensure team delivery of personal housing planBuild relationship with other stakeholders to sign post clients for more specialist supportWork with clients and team to identify and action service improvementsBuild relationships with...

  • Senior Housing Support Worker

    4 weeks ago

    Harlow, United Kingdom Service Care Full time

    **Job Title**:Housing Senior Support Worker - Vulnerable Young Adults **Location**:Harlow **Job Type**:Full-time, Permanent Are you passionate about supporting vulnerable young adults and making a positive impact in their lives? Do you have experience in housing management, particularly with a focus on tenancies and benefits? If so, we have an exciting...

  • Housing Support Worker

    2 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title:Exciting Opportunity as a Housing Support Worker in HarlowLocation:HarlowDBS Level:Enhanced Adult Service Users:To be confirmed upon location confirmationWorking Hours: 35 hours per week, Shift patternMonday - FridayShifts: 7.30am - 12.30pm / 12.30pm - 8.30pmCar Driver Needed:YesOwn Vehicle Needed:YesValid Business Insurance Required:YesLone...

  • Housing Support Worker

    2 weeks ago

    Harlow, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support WorkerLocation: HarlowDBS Level: Enhanced AdultService Users: To be determined based on location confirmationWorking Hours: 35 hours per week, Shift pattern - Monday - Friday 7.30am pm / 12.30pm - 8.30pmCar Driver Needed: YesOwn Vehicle Needed: YesValid Business Insurance Required: YesLone Working: YesWorking from Home: YesNumber...

  • Housing Support Worker

    4 weeks ago

    Harlow, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker Location: Harlow DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.30am - 15.30pm / 12.30pm - 8.30pm Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance Required: YesLone Working: Yes Working from...

  • Housing Support Worker

    4 weeks ago

    Harlow, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker Location: Harlow DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.30am - 15.30pm / 12.30pm - 8.30pm Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance Required: Yes Lone Working: Yes ...

  • Housing Support Worker

    4 weeks ago

    Harlow, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support WorkerLocation: HarlowDBS Level: Enhanced AdultService Users: To be determined based on location confirmationWorking Hours: 35 hours per week, Shift pattern - Monday - Friday 7.30am - 15.30pm / 12.30pm - 8.30pmCar Driver Needed: YesOwn Vehicle Needed: YesValid Business Insurance Required: YesLone Working: YesWorking from Home:...

  • Housing Support Worker

    4 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.Car Driver Needed: Yes Valid Business Insurance Required: Yes Number of Properties: 3 / 4 As a Housing Support Worker, your main responsibilities will...

  • Housing Support Worker

    4 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.Car Driver Needed: Yes Valid Business Insurance Required: Yes Number of Properties: 3 / 4 As a Housing Support Worker, your main responsibilities will...

  • Housing Support Worker

    4 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.Car Driver Needed: Yes Valid Business Insurance Required: Yes Number of Properties: 3 / 4 As a Housing Support Worker, your main responsibilities will...

  • Housing Support Worker

    4 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.Car Driver Needed: Yes Valid Business Insurance Required: Yes Number of Properties: 3 / 4 As a Housing Support Worker, your main responsibilities will...

  • Housing Support Worker

    4 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker Location: Harlow DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.30am - 15.30pm / 12.30pm - 8.30pm Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance Required: Yes Lone Working: Yes Working from...

  • Housing Support Worker

    4 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker Location: Harlow DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.30am - 15.30pm / 12.30pm - 8.30pm Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance Required: Yes Lone Working: Yes Working from...

  • Housing Support Worker

    4 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support Worker Location: Harlow DBS Level: Enhanced Adult Service Users: To be determined based on location confirmation Working Hours: 35 hours per week, Shift pattern - Monday - Friday 7.30am - 15.30pm / 12.30pm - 8.30pm Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance Required: Yes Lone Working: Yes Working from...

  • Support Worker

    2 weeks ago

    Harlow, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support WorkerDBS Level: Enhanced AdultService Users: To be confirmed based on locationWorking Hours: 35 hours per week, Shift pattern - Monday - FridayCar Driver Needed: YesValid Business Insurance Required: YesNumber of Properties: 3 / 4Join our team as a Housing Support Worker where you'll be responsible for:Planning and delivering...

  • Housing Support Officer

    3 weeks ago

    Harlow, United Kingdom Building Recruitment Company Full time

    **Housing Support Officer (Homeless)** **LOCATION**: Harlow **SALARY**: £25,900 **DURATION**:Permanent **HOURS**: 40hrs per week (Mon - Fri 9-5) **Day-to-day duties**: - Provide housing management and housing related support to a caseload of residents. - Dealing with rent accounts - Ensuring residents receive services related to their needs (arising...

  • Housing Support Officer

    7 days ago

    Harlow, United Kingdom Caridon Group Full time

    Housing Support Officer PurposeTo provide housing related support to Caridon Foundations clients, to enable them to maintain their tenancies and to achieve their aspiration for independent living. This will be achieved by assisting and encouraging customers to meet their personalised housing plans and helping them to access support from a wide range of...

  • Housing Support Officer

    2 weeks ago

    Harlow, Essex, United Kingdom Adecco Full time

    Are you experienced in providing housing related support to clients, to enable them to maintain their tenancies and to achieve their aspirations for independent living.This will be achieved by assisting and encouraging customers to meet their personalised housing plans and helping them to access support from a wide range of agencies on a full-timepermanent...

  • Specialist Housing Support Worker

    2 weeks ago

    Harlow, Essex, United Kingdom Peabody Full time

    Peabodyhas an exciting opportunity to join our team as a Specialist Housing Support Worker on a full time, permanent basis, based in Harlow, Essex. In return, you will receive a competitive salary of £25,787 per annum (plus sleep ins).About the Specialist Housing Support Worker role:As a Specialist Housing Support Worker, you will support individual...