Systems Support Engineer

2 weeks ago


Crawley, United Kingdom William Reed Full time

Position

: Full time (35hr per week), permanent

Location: Crawley / Hybrid

We have an exciting opportunity for someone looking to start their career within IT as a System Support Engineer. The successful candidate will be based at our office in Crawley, working within our 1st line support level.

Working directly under the System Support Manager you will be responsible for dealing with technical support requests from all users within the business, liaising with other System Support Engineers and assisting with the maintenance and security of our network.

What you’ll be doing:

Helping users solve technical issues with their computers (whether hardware or software). Liaising directly with end users to resolve any problems, as directed by the System Support Manager. Logging technical support requests over the telephone or by email. Using remote control tools and technologies to assist end users as required. Inducting New Starters. Documenting systems and procedures as implemented for and on behalf of the business. Occasional travel to our other offices in London, Brighton, and Montpellier as the business demands. Adhering to the Service Level Agreement provided to the Business by the IT Department. Ensuring support requests are handled in an effective and efficient manner. Maximising user satisfaction with the resolution of incidents. Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team. Learning systems, software, and processes to increase personal skills capability and troubleshoot problems at all levels. Work across teams and within projects when the appropriate resource is required.

Requirements

What you’ll need:

Either College level IT qualification or relevant work experience. Experience of using Microsoft Office products. A practicing knowledge of Windows 10 and Mac OS X. Excellent time management and organisational skills. Strong administration skills with an eye for detail. Enthusiastic, self-motivated, pro-active, and outgoing. Ability to use own initiative / common sense / multi-task. Be able to work as part of a team. Possess patience and understanding. Good communicator.
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