Store Manager

3 weeks ago

Chester, United Kingdom Giorgio Armani Full time

Sales & Customer experience

  • Responsible for driving sales and maximizing profitability.
  • Ensure excellence in the sales ceremony as per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building.
  • Report market trends, competitor insights and customer feedback to the relevant departments.
  • Ability to demonstrate strong product knowledge.
  • Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to action.
  • Set and communicate sales targets and develop strategies to exceed or achieve store sales targets.
  • Suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues. 
  • Implement and execute promotions, events and initiatives to drive sales and achieve store targets.
  • Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
  • Build and maintain relationships with customers and actively engage in building customer loyalty.
  • Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation.
  • Report sales results, act on low stock on best sellers, missing product needs and deliver customer feedback to the relevant departments in Head Office.

 

People Management

  • Responsible for overseeing recruitment of the store team at all levels.
  • Oversee the onboarding experience for all new starters.
  • Support career growth by identifying potential career paths, encourage professional development opportunities to build a strong succession plan.
  • Drive company incentive schemes and contests to achieve sales targets.
  • Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales.
  • Create a positive and inclusive work culture that promotes teamwork, collaboration, and mutual respect.
  • Proactively address employee concerns, conflicts, and issues, providing a supportive and empathetic approach.
  • Continuously review the performance of the team according to company standards.
  • Effectively manage daily team briefings.
  • Ensure all team payroll changes are communicated to HR.

Operations

  • Ensure compliance on company policies and procedures including Health & Safety, Loss prevention, HR policies and Cash Management etc.
  • Responsible for effectively managing the staff rota to ensure floor coverage and smooth store operations.
  • Monitor and optimize store costs (general supplies, labour, shipping, gifting etc).
  • Oversee management of back of house space and ensure availability of the full range of items in the collection (e.g. granting quick access to core categories).
  • Enforce loss prevention policies and procedures to ensure the security of store assets and to minimise shrinkage.
  • Responsible for completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.).
  • Take an active role to ensure inventory is in line with store targets.

Requirements

MUST HAVE SKILLS:

  • Excellent leadership and team management skills, with the ability to motivate and develop a diverse team.
  • Strong sales and customer service orientation, with the ability to build and maintain customer relationships.
  • Ability to analyse data and make data-driven decisions to optimise store performance.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with employees, customers, and stakeholders.
  • Strong organisational and time management abilities with attention to detail.

EXPERIENCE:

  • A degree in retail management or related field is preferred; equivalent experience will be considered.
  • Previous retail management experience, with a proven track record of achieving sales targets and driving store performance.
  • Knowledge of visual merchandising standards and inventory management.

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