Keyholder (16hr) - Chester

2 weeks ago

Chester, United Kingdom Dr Martens Full time

We are looking for a part time Keyholder to join at our Chester store for 16 hours a week. Shifts will be varied across 7 days and we'll also need you to be able to help out covering the management teams holidays. Reporting to the Store Manager, we are looking for a free thinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day to day operations of the store in the absence of the Assistant Store Manager & Store Manager.

Main duties will include:

- Achieving sales targets
- Provide excellent customer service at all times
- Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
- Follow all H&S procedures to maintain a healthy, safe and tidy work environment
- Handle till transactions in line with operating procedures
- Handle more complex enquiries from customers
- Be a trusted key holder - which will include the responsibility of opening the store
- Any other reasonable task as instructed by the store management team

Essential requirements are:

- Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
- Demonstrate a good understanding of customer service
- Sales oriented - target driven and able to assist the team with achieving store goals and
- Demonstrate a good understanding of leading a team and driving sales
- Professional, but also authentic and fearless

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