Call Centre Booking Advisor

2 weeks ago


London, United Kingdom Imperial College Healthcare NHS Trust Full time

Job summary

Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further.

Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and referrers into Imperial College NHS Healthcare Trust.

We are looking for people with a passion for patient care and good customer service to join our team. This is a very busy and supportive contact centre, no two days are the same and your role will involve handling high call volumes, accurate data entry and performance targets. You will be part of a multi-disciplined, expanding team and play a key role in helping to transform administration services for the Trust, creating positive patient experiences.

We offer a 12 week training programme and once completed, there will be opportunities to grow within your role, as we continue to encourage your progression across the department. There will also be an opportunity for agile working, as we try to create a better work/life balance.

In the PSC we are CAKE, a team that is collaborative, aspirational, kind and expert.

If you are enthusiastic, highly motivated, a good communicator and would enjoy working as part of a large team then the PSC could be the place for you.

Main duties of the job

The Booking Call Advisor is integral to providing a seamless booking experience for patients, offering outstanding customer service. This role entails managing appointment bookings in accordance with the Trust's Access Policy, handling a variety of booking requests efficiently and empathetically, and contributing to the operational excellence of the Patient Access Service Centre.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

Good level of general education

Desirable

Customer Service Training

Knowledge/Skills

Essential

Competent in Microsoft Office programs. Understanding of information governance issues and how to manage confidential patient information. Excellent communication skills

Desirable

Knowledge of Patient Administration Systems, ( Cerner, ERS, Rego, Hybrid, DoctorDr, Net call

Experience

Essential

Experience working in a healthcare administrative role. Experience of working in a busy environment

Desirable

Previous healthcare experience Experience of handling confidential information Appointment Booking experience

  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further. Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and...

  • Call Centre Advisor

    1 month ago


    London, United Kingdom ERS Medical Limited Full time

    ERS Medical has an opportunity for a Call Centre Advisor to join our busy Homerton team. ERS Medical are a leading patient transport service spanning across the UK and we provide a range of specialist patient transport and courier services to the NHS. We are a reliable, caring service that puts people at the heart of everything we do. Are you an...

  • Call Centre Advisor

    2 months ago


    London, United Kingdom Hodge Jones & Allen Full time

    We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. At Hodge Jones & Allen we care about righting wrongs for our clients and providing first-class personal legal...

  • Call Centre Advisor

    2 months ago


    London, United Kingdom Hodge Jones & Allen Full time

    We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. At Hodge Jones & Allen we care about righting wrongs for our clients and providing first-class personal legal...

  • Call Centre Advisor

    1 month ago


    London, United Kingdom Hodge Jones & Allen Full time

    CLOSING DATE **17 JANUARY 2023** We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. At Hodge Jones & Allen we care about righting wrongs for our clients and...

  • Call Centre Advisor

    1 month ago


    London, United Kingdom Hodge Jones & Allen Full time

    We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. At Hodge Jones & Allen we care about righting wrongs for our clients and providing first-class personal legal...


  • London, Greater London, United Kingdom NGE Booking Full time

    NGE Booking is looking for an Agency Assistant to work diligently across a variety of duties, including managing NGE Socials Media Channels, liaising with Artists and Management teams on bookings, creating and updating designs and more.Job Role:Scheduling and posting across various NGE Social media channels.Logging data and managing calendars within our...

  • Call Centre Advisor

    5 days ago


    London, United Kingdom Avertec Ltd - O2 Full time

    We are currently looking for customer service retention advisors in our London contact centre (Tooting). Full time Monday to Friday shift. **Responsibilities**: - Being passionate about O2’s products, services and propositions. - Perform outbound calls to our existing customers, as well as new prospects. - Provide clear information about our O2 products...


  • London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and handling incoming calls from customers. This is a great opportunity for individuals who enjoy helping others and have strong communication...

  • Call Centre Assistant

    2 months ago


    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy...


  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further. Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and...


  • London, United Kingdom NGE Booking Full time

    NGE Booking is looking for an Agency Assistant to work diligently across a variety of duties, including managing NGE Socials Media Channels, liaising with Artists and Management teams on bookings, creating and updating designs and more. Job Role: Scheduling and posting across various NGE Social media channels. Logging data and managing calendars within our...


  • London, United Kingdom Charing Cross Hospital Full time

    Job overview Are you looking to start your band 5 career or would you like the chance of a new challenge in a collaborative and exciting specialty? If so, we have full time permanent positions with a mixture of long days and nights, Monday - Sunday within our cardiology wards at Hammersmith Hospital. Heart Assessment Centre, known as Hammersmith's...


  • London, United Kingdom Dogs Trust Full time

    Salary £23,234 per year + benefits Location HQ, London Job Type Permanent Hours per Week 37.5 Closing Date Friday 8 March 2024 **We are seeking a Training and Behaviour Bookings Advisor to be the main point of contact to support the bookings of Training and Behaviour services of Dog School and Clinical Animal Behaviour Services.** Preventing...

  • Call Centre Agent

    5 days ago


    London, United Kingdom CANNY PROMO Full time €15

    Join Our Team at Canny Promo!. Are you an experienced call centre agent looking for a new opportunity in a thriving and supportive environment? Canny Promo, located in Imperial Wharf, Fulham, is expanding, and we're looking for dedicated professionals to join our happy and dynamic team. We take pride in our team spirit, and we're proud to say that...


  • London, United Kingdom North West London Pathology Full time

    We are now offering a fantastic opportunity to join our friendly and dedicated Call Centre team at Charing Cross Hospital. The Pathology Department Call Centre handles calls from GPs, Internal and external clients who require Pathology Results or clinical information. The Call Centre is also responsible for the distribution of Pathology consumables and...

  • Call Centre Advisor

    2 weeks ago


    London, United Kingdom Channel Partners Limited Full time

    **Duties**: - Handle a high volume of incoming calls in a professional and courteous manner - Upsell products or services to customers where appropriate - Perform data entry tasks accurately and efficiently - Analyse customer needs to offer the best solutions - Maintain phone etiquette standards at all times **Experience**: - Previous experience in a call...

  • Call Centre Advisor

    6 days ago


    London, United Kingdom Channel Partners Limited Full time

    **Duties**: - Handle a high volume of incoming calls in a professional and courteous manner - Upsell products or services to customers where appropriate - Perform data entry tasks accurately and efficiently - Analyse customer needs to offer the best solutions - Maintain phone etiquette standards at all times **Experience**: - Previous experience in a call...

  • Call Centre Advisor

    6 days ago


    London, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

    **Responsibilities**: - Answer incoming calls professionally and provide information about products or services - Conduct data entry and maintain customer records accurately - Analyse customer needs to recommend the most suitable products or services - Utilise upselling techniques to increase sales revenue - Demonstrate excellent phone etiquette and...


  • London, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a great opportunity to work in a fast-paced environment and develop valuable communication and...