Head of Service

3 months ago

Bolton, United Kingdom ABL Health Ltd Full time

Job summary

It is an exciting time to join us as Head of Service, You will be managing existing contracts and supporting with procurements of new services across our Criminal Justice portfolio including Prisons based in the Southeast, Isle of Wight, Immigration Removal centres and Sexual Assault Referral Centres,

This role will be responsible for coordinating staff, managing budgets and contracts to deliver health engagement and health initiatives for prisoners across England.

This requires an agile person who can network, promote, and represent ABL Health care at a national level to secure new contracts and maintain quality of existing services.

You will be a natural leader, be able to manage multiple high-profile projects, provide innovative solutions to healthcare concerns/issues in the prison and criminal justice service.

Main duties of the job

Main Duties and responsibilities:

Co-ordinate staff to facilitate patient engagement. Manage service resource allocation. Where required facilitate patient engagement. Collect data, evaluate trends and draft reports for commissioning highlighting service user feedback gathered. Plan and schedule timelines of service delivery. Engage with NHS commissioners, responsible for attending and preparing for quarterly contract review meetings where targets and workplans are discussed. Track project deliverables and outcomes according to KPIs and service specification. Quality assurance for delivery staff, data and record keeping. Constantly monitor and report on progress of the service.

About us

ABL is an exciting fast-paced, growingcommunity health organisation. As an experienced, CQC registered, provider ofcommunity health services, we are passionate about delivering evidence based,innovative, effective and relevant health care services in partnership withindividuals, communities and stakeholders.

We are a values driven organisation, dedicated toreducing health inequalities and improving peoples lives. We would love tohear from you if you would like the opportunity to work with in a close team ofcommitted professionals and you share our values of designing and deliveringhealth services.

Job description

Job responsibilities

Criminal Justice Engagement Service Overview

The Criminal Justice Patient EngagementService has been commissioned since 2019 by NHS England to be the patientengagement provider across the prisons in the North of England. This meansengaging with prisoners about the health services that they receive, and thisfeedback is then provided to the commissioners to help with commissioningdecisions, policy making, and site-specific service design and delivery. Theengagement is done via focus groups, outreach 1:1 session, surveys, in-celltelephone calls and many other ways. We also support with the procurement ofhealth services in prisons, enabling a serving prisoner to be involved in theprocess from start to finish.

In 2022, the service won an additionalcontract in the Southeast and Isle of Wight, providing patient engagement tothe prisons in the region and Gatwick Immigration Removal Centre.

In 2023, the Northern service wasre-commissioned and additional sites were added to our portfolio where weprovide the service user feedback regarding health. The service now extends toImmigration Removal Centres, Sexual Assault Referral Centres, Liaison &Diversion support, Mental Health Treatment Requirements and Secure ChildrensHomes.

Role Purpose

The postholder will hold bothmanagerial responsibilities and delivery responsibilities within the custodial settingsincluded in the service.

Skills & Competencies required

Ability to communicate effectivelyboth verbally and in writing at all levels with individuals, groups,organisations and the public.

Excellent knowledge of thechallenges individuals in The Criminal Justice System face regarding healthinequalities.

Ability to deal calmy andeffectively with conflict.

Ability to work with groups fromdifferent backgrounds and cultures.

Excellent organisational skillswith the ability to prioritise tasks effectively and meet deadlines amid arange of competing demands.

Excellent problem-solving skillsand ability to work flexibly to overcome challenges.

Ability to collate and analysedata to ensure the effectiveness of service outputs.

Proven IT Skills.

Abilityto adhere and support relevant governance policies.

Person Specification

Qualifications

Essential

Educated to a degree level in a relevant field of equivalent work experience.

Experience

Essential

Experience of working with challenging groups of service users with the ability and motivation to harness this experience positively. Experience of facilitating engagement. Experience of working within custodial settings or secure environment with knowledge and experience of working in secure environments. Experience of the procurement process. Experience of managing a high performing team working across different remote locations.

Desirable

Experience of partnership relationship management. Experience on Patient and Public Involvement.

Skills and Knowledge

Essential

Ability to communicate effectively both verbally and in writing at all levels with individuals, groups, organisations and the public. Excellent knowledge of the challenges individuals in The Criminal Justice System face regarding health inequalities. Ability to deal calmly and effectively with conflict. Ability to work with groups from different backgrounds and cultures. Excellent organisational skills with the ability to prioritise tasks effectively and meet deadlines amid a range of competing demands Excellent problem-solving skills and ability to work flexibly to overcome challenges. Ability to collate and analyse data to ensure the effectiveness of service outputs Proven IT skills. Ability to adhere and support relevant governance policies.

Desirable

Sound Knowledge of relevant performance frameworks, quality standards, legal and ethical frameworks.

Job Specific Requirements

Essential

The ability to travel independently across the North of England (car use essential). Self-reflection and awareness. Ability to take initiative and be self-motivated. Ability to work within a team and independently whilst supporting a divisional senior leadership team. A flexible and adaptable approach to develop and deliver services which are accessible and responsive to the needs of service users whilst working with ABL Health Values.

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