Practice Manager

4 weeks ago

London, United Kingdom Knightsbridge Medical Centre Full time

Job summary

Knightsbridge Medical Centre is aiming to appoint a full time Practice Manager to our team due to retirement. We are looking for someone with experience in healthcare management to join our friendly and supportive team,

You will have experience of managing people and services, finance and IT and you will use your interpersonal skills to ensure the smoothe and efficient daily running of the practice.

Main duties of the job

To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and support the reception, secretarial and administration teams, taking a role in reviewing performance, training, recruitment and rotas.

To be the Practice administrator for the clinical system and Practice co-ordinator for IT hardware issues liaising with all system providers and IT support services.

About us

We are a large training practice with a list size of 1500 situated in a three storey purpose built building a short distance from the Brompton Road and Harrods and not far from Kensington High Street and the Kings Road.

We have a full complement of staff including 2 GP partners, 9 further GPs, 1 GP registrar, 2 practice nurses and an HCA. Our administration team consists of a manager, deputy, medical secretary, 3 administrators and 7 receptionists.

We also have pharmacists and a PA attached to the practice.

Job description

Job responsibilities

JOB TITLE : Practice Manager

Hours : FULL TIME

Main responsibilities :

Overseeing the day-to-day operations of thepractice, ensuring staff achieve their primary responsibilities

Functional management of all clinical andadministrative staff

To manage reception and doctors rota

To manage and prioritize own workload

Managing contracts for services cleaning,gardening, window cleaning etc.

Leading change and continuous improvement initiatives

Ensuring the team reach QOF targets (supportedby the nursing and administrative leads)

Ensuring compliance with legislation and dealingwith disciplinary issues accordingly

The management of the premises, includinghealth and safety aspects such as risk assessments and mandatory training

Human Resources

Managing the recruitment process for the practice: induction, training and review of reception, administration staff including paperwork

Establishing, reviewing and regularly updating JobDescriptions and Person Specifications

Organise staff training on all aspects of general practice as required

Authorise and monitor all staff absence, including holiday, sickness and other leave ensuring there is adequate cover for staff rota

Provide support to all staff, effectively addressing their queries, problems and requests, both formal and informal

Overseeing staff workload on a daily basis, organising and allocating work as required.

Ensure staff awareness of confidentiality including Data protection and Caldicott guardian

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Administration and Operation

Ensure policies and procedures are followed and that all administrative systems are in place and running smoothly

Ensuring that the building complies with all Health & Safety aspects of legislation and best practice

IT Systems

Overseeing IT implementation and use providing any relevant training

Ensure System Security and Data protection procedures are adhered to

Liaise with IT support department to resolve other hardware and software issues

Practice Finance

Manage practice budgets and minimize expenditure without impacting onquality.

Maintaining an effective liaison with the practice accountant andensuring figures are presented and submitted in a timely fashion

Liaising with the ICB regarding queries with payments relating to thecontract

Collating invoices ready for payment

Other duties To be the first line of contact for patients with respect to any complaints and to take appropriate action as agreed in the Practice complaints procedure with the support of the Partners

Managing seasonal Influenza campaignTo ensure regular checks are carried out on the fire alarm system

Coordinating the practice diary, ensuring meetings are scheduled appropriately

Liaising at external meetings as required

Marketing the practice appropriately

Managing the Patient Participation Group

Maintaining the practice and NHS choices websites

Contribution tothe Implementation of Services:

The post-holder will

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit and meetings where appropriate

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Business Management or Health management qualification at degree level

Experience

Essential

Proven management experience in General Practice. Strong leadership skills. Good organisational skills. The ability to work under pressure. Proficiency in using computer software packages. Experience of HR processes including appraisals, staff development and disciplinary procedures

Desirable

Experience of working with Systmone clinical software

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