![Haven](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Team Member
2 months ago
As part of our Guest Experience Team, you will…
- Prepare Welcome Packs to warmly greet our guests upon theirarrival
- Greeting and checking guests with a warm welcome to guestsas they arrive at our bustling reception area
- Extend hospitality through courtesy check-in calls,ensuring guests feel appreciated and attended to from the moment they arrive
- Share your insider's knowledge of the local area with ourguests, enriching their stay with tips and recommendations for an unforgettableexperience
- Provideinformation about facilities, programs, and other services
- Collaborate seamlessly with our team to swiftly andeffectively address any queries or concerns our guests may have, ensuring theircomfort and satisfaction throughout their stay
- Address and escalate customer complaints asthey arise
- Manageguests' experiences and strive to exceed their expectations
- Arrange guestreservations
What’s In It For You?
- Free use of our Leisure Facilities, including swimmingpool
- Up to 50% Discount off food on Park and 20% discount in ourshops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands &Retailers
- 20% Discount to you, your family & friends across Haven& Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fullyfunded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibilitycriteria applied)
Pay Rates: 16 to 17 £, 18 to 20 £, 21+ £ per hour
Experience andQualifications
You don’t need experience to join our Guest Experience Team.You may already have experience in Hospitality, Customer Service or GuestRelations but if not, that’s ok We will provide the training and supportrequired to ensure you are great at what you do. All we are looking for is…
A warm and welcoming communicator, always keeping a positiveattitude, even in tricky situations. Being customer-focused is crucial becauseyou'll be our guests main point of contact. Your warmth and ability to handleanything with a smile will ensure our guests feel truly cared for and valued.
Who are we?
We’re part of an award-winning Bourne Leisure family, whichincludes Haven & Warner Hotels. We have 9,000 fantastic team members and 39beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptionalpeople and teams. At Haven, we take pride in our Breath of Fresh Air culture,which focuses on valuing and supporting every team member. We prioritiseopenness and transparency in our interactions allowing our team members to betheir authentic selves.
Working hours are on a rota over a 7 day period and couldinclude evenings and weekends (depending on role). We aim to offer flexibilitywhere we can, including full or part time hours.
We would love to hear fromyou
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