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Patient Care Coordinator Administrator- ARC PCN

4 months ago

Beaconsfield, United Kingdom FedBucks Ltd Full time

Job summary

ARC Primary Care Network

Salary: From £24,000 WTE dependant on experience

Working per week

NHS Pension

33 days annual leave inclusive of bank holidays

Employee Assistance Programme 24/7 Support

Do you love working with the wider community? Passionate about the services and treatment customers/patients receive? Working in a customer/ patient facing role and looking to to take the next step in your career in developing your skills and experiences in working within GP Practices.

An exciting opportunity has arisen for a care coordinator to join an already established, growing and committed team in providing additional care and services across our PCN patient populations, including the provision of support and enhanced care to vulnerable patients and patients in residential and nursing home settings.

Main duties of the job

You will be joining a thriving existing PCN team of care coordinators, social prescribers and health and wellbeing coaches and be an integral part of the team when it comes to delivering the best patient care. You also will be an essential part of a dynamic and forward-thinking multidisciplinary team spanning wider PCNs, Community Services and Local Authority, working to provide enhanced care to these groups of patients.

We are looking for a compassionate, collaborative and motivated coordinator to support the delivery of care to vulnerable patients and care homes, coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.

The successful candidate will possess strong administrative skills with the ability to multi task and ability to communicate well with the patients and wider external agencies. Excellent administration experience, keen eye for detail and sound IT skill are essential for this role such as Microsoft Office, Excel, PowerPoint, Microsoft Teams with the ability to analyse and report data.

Often being the first point of contact for our patients must be able to communicate and listen to patients clearly and effectively, demonstrate empathy putting our patients at ease. Exceptional organisational skills are needed for this role with the ability to multitask and work well under pressure being essential.

About us

FedBucks is a federation of 47 GP practices covering a population of over 485,000 patients across Buckinghamshire.

As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary and unplanned healthcare services in Buckinghamshire, and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high qu ality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Job description

Job responsibilities

Primary Duties and Areas ofResponsibility

Coordinate the booking ofappointments across several different areas internally to ensure a good patientexperience. This will include working with multiple members of the team and bookingappointments for patients using population health intelligence.

serve as the contact point, advocate and informationalresource for patients, care teams, family /caregivers and community resources,responding with empathy and respect and signposting where appropriate

support patients to utilisedecision aids in preparation for a shared decision-making conversation.

acknowledge patients rightson confidential issues; maintain patient confidentiality at all times.

holistically bring togetherall of a persons identified care and support needs, and explore options tomeet these within a single personalised care and support plan (PCSP), in linewith PCSP best practice, based on what matters to the person.

help people to manage theirneeds through answering queries, making and managing appointments, and ensuringthat people have good quality written or verbal information to help them makechoices about their care.

support people to understandtheir level of knowledge, skills and confidence (their Activation level) whenengaging with their health and wellbeing, including through the use of thePatient Activation Measure.

assist with theidentification of high risk patients and keep a register of the teamsworkload.

undertake visits or arrangeappointments at their Practice for patients on the PCNs case load or otherwiseas directed by the Duty Doctor following identification of urgent andnon-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriatelyaccording to the patients health needs and acting within the PCNs clinicalskill set.

explore and assist people toaccess personal health budgets where appropriate.

provide coordination andnavigation for people and their carers across health and care services, workingclosely with social prescribing link workers, health and wellbeing coaches, andother primary care professionals.

refer through to theappropriate member of the team, and/or make referrals on behalf of the team.

liaise with members acrossall practices within the PCN, supporting good communication.

Person Specification

Qualifications

Essential

Experience of coordinating patient care 1+ years of experience in primary care or community setting

Desirable

Case management experience Qualification in Health and Social Care Level 2