Supply Team Coordinator

2 weeks ago


Leatherhead, United Kingdom Hyundai Full time
Responsibilities
  • Provide an efficient supply of new vehicles to all distribution channels (inc. Retailer, Fleet, Company Cars, Employee Scheme, Emergency Services, and Online Orders). 
  • Process vehicle allocations and monitor preparation / delivery.  Proactively resolve logistical issues and ensure timely delivery of cars to customers.
  • Point of contact to resolve queries and provide support to the Retailer Network, Field Sales, Tilbury Import Centre, Distribution Partner, and Hyundai Finance Services.
  • Administer new vehicle supply procedures and system processes, produce order & stock reports.
  • Provide guidance to Retailer network on all registration processes and DVLA procedures.
  • Handle all calls & emails / tickets positively, provide accurate supply information to Retailer Network and internal customers.  Ensure availability to take incoming calls and respond to tickets via the systems provided.

 

Core Team Duties

  • Supply Helpdesk Phone Support / Call Handling.
  • Respond to Supply Tickets / Retailer Queries in a timely manner.
  • Analyse Factory Production / Shipping Schedules / Quote ETA's for Pipeline Orders.
  • Process Vehicle Orders & Cancellations / Amendments.
  • Action Sales Type Change Requests via Ticketing System & SAP.
  • Ring-fence Stock for Retailer Fleet Deals & Process Allocations / PDIs / Deliveries (working with Fleet Operations Managers).
  • Arrange Miscellaneous Uplifts / Vehicle Movements for Retailer Transfers / Returns.
  • Progress Chase Orders with Tilbury & ECM (Vehicle Preparation, Repairs, Offloads & Deliveries).
  • Update Cherished Transfers / Registration Number Amendments / De-registrations.

 

Individual Tasks (Assigned to Members of Supply Team)

  • Produce & Distribute Cars On Inventory Hold Report & Monitor Inventory Hold Expiry Dates 
  • Process Police Orders & Update Tilbury Police Log 
  • Produce Weekly Order Status Reports for Police Authorities Complete V55 Registrations in HyWay for Police Sales (NOS)
  • Ring-fence New Retailer Launch Stock & Arrange Deliveries
  • Produce & Distribute Hyundai Capital Morning Reports (Credit Hold and Pending Wholesale) 
  • Action Daily Credit Rejections  / Approved Credit Hold Releases (Hyundai Finance) 
  • Co-ordinate Daily V55 Print and Post (Registration Forms) 
  • Resolve Registration Disputes 
  • Reserve / Allocate Car Swap Vehicles for Customer Service 
  • Produce & Distribute Daily Orders Report 
  • Advise Allocated Damaged Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury 
  • Process Company Car / Marketing / Product / Press / Fleet Demo Vehicle Requests 
  • Process Uplift Returns in SAP 
  • Monitor Optional Extra Installations at Tilbury & Chase Completion
  • Advise Offload Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury
  • Ring-fence Stock & Process Orders for Fleet Contracts
  • Process Employee Car Scheme Orders in SAP & Provide ETAs 
  • Process ECOS Orders in SAP & Provide ETAs 
  • Validate ECM Invoices for Vehicle Movements & Process for Payment
Person Specification
  • Strong customer service orientation.
  • Excellent telephone /email skills, detail conscious & accurate.
  • Self-motivated / positive attitude.
  • Organized and good co-ordination skills.
  • Ability to operate under pressure and be flexible.
  • Numerate / keyboard skills / articulate.
  • Good problem solving skills.


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