Product Operations Associate
2 weeks ago
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and lets lead the way together.
Enterprise Communications & MarTech Experiences (ECMX) is a global organization that sits within Enterprise Digital and Data Solutions (EDDS), and is a centre of excellence with the charter to drive high quality, customer-first communications that accelerate business growth through optimized go to market solutions and the development of best-in-class products and processes.
The Servicing Communications, Channels and Product team (SCCP) within ECMX, owns the products and platforms that power Enterprise Servicing communications globally. We are looking for a Product Operations Associate to provide critical support to our digital product managers. The responsibilities will flex according to the in-year and cross-team priorities but will cover program / project management support for large cross-functional initiatives; central co-ordination and oversight of Issue resolution (ensuring that product teams are effectively closing and documenting the remediation of operational risk events (OREs) and customer action plans (CAPs); assisting with the relationship management of vendors utilized by the product team and helping to establish clearer guidelines and best practice across our communication channels for the Enterprise: SMS, Email, Letter, Push notifications.
The successful candidate will be a highly motivated self-starter, who can help to create structure for the product team and work effectively across teams. The individual must be organized, culturally aware and a strong communicator who can effectively multi-task and prioritize as needs evolve. Candidates should feel comfortable working in a digital environment, liaising with technology teams, and be willing / able to learn and understand technical terms quickly to provide clear updates to non-technical business teams and stakeholders.
Responsibilities:
Assisting in the annual review of Enterprise channel standards which ensure all Amex communications meet best practice and regulatory requirements; ensuring successful publication to all Line of Business and Operational Excellence teams Supporting with relationship management of vendors utilized for Servicing communications for example monitoring contractual timeframes, validating invoices for payment and ensuring regular check-ins in line with Amexs vendor management policy Providing project / program management support for priority Enterprise initiatives touching Servicing Communications team co-ordinating and liaising across multiple teams across EDDS, Technologies and Enterprise business partners to ensure successful delivery of outcomes Issue Management key role in co-ordinating, tracking and reporting on items to ensure timely and effective closure of operational risk events (OREs) and customer action plans (CAPs) to ensure Servicing Communications remain compliant and meet customer expectations
Qualifications / Experience:
12 months+ experience from across one or more of the following disciplines ideally in a digital environment: project or program management / product operations / product / marketing / compliance or technology Experience of collaborating across multiple teams and functions including product managers/owners, technology teams, analytics, marketing and external partners Preferred, but not required: experience supporting relationships with external vendors and strategic partnerships Comfortable in highly regulated environments and establishing clear, structured processes
Key Skills:
Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment Intellectual curiosity and creative problem-solving skills must be a self-starter with potential to work with little direct guidance Highly organized, taking individual initiative and accountability for getting results Ability to adapt quickly to shifting priorities and multiple demands Enthusiasm for exceptional products and services, able to empathize with customers Understanding of / ability to quickly learn tech and product development processes can effectively translate technical speak for business teams Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action Detail oriented, able to identify key questions, make recommendations and assess how pieces of the puzzle interact and affect the overall project Recognize issues quickly and determine how to get a resolution through creative and effective problem solvingWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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