Current jobs related to Customer Service Representative - Cambridge - City Facilities Management Holdings Ltd
-
Customer Service Representative
3 months ago
Cambridge, United Kingdom Harold Homes Customer Care Full time**About us** We are professional, agile, and our goal is to Provide excellent customer service. Our work environment includes: - Modern office setting - Work-from-home days **Responsibilities**: - Provide customer service support in a timely and professional manner. - Assist customers with product selection and troubleshooting. - Resolve customer...
-
Customer Service Representative
5 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our Aftersales customers, ensuring their vehicles are serviced and maintained to the highest standards.Key ResponsibilitiesProvide...
-
Customer Service Representative
5 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our Aftersales customers, ensuring their vehicles are serviced and maintained to the highest standards.Key ResponsibilitiesProvide...
-
Customer Service Representative
3 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre in Canterbury, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our Aftersales customers.Key ResponsibilitiesProvide high-quality customer service via...
-
Customer Service Representative
3 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre in Canterbury, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our Aftersales customers.Key ResponsibilitiesProvide high-quality customer service via...
-
Customer Service Representative
10 hours ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre in Canterbury, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our Aftersales customers.Key ResponsibilitiesProvide high-quality customer service via...
-
Customer Service Representative
14 hours ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre in Canterbury, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our Aftersales customers.Key ResponsibilitiesProvide high-quality customer service via...
-
Customer Service Representative
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marshall Motor Group. As a key member of our dealership team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors and...
-
Customer Service Representative
1 week ago
Cambridge, United Kingdom SLS Recruitment Full timeUnlock Your Sales PotentialAre you a hospitality professional looking to leverage your exceptional customer service skills in a new role? Do you want to join a fast-paced sales and marketing company that values your unique background?We're seeking a talented individual to join our team as a Sales and Customer Service Representative. As a key member of our...
-
Customer Service Representative
1 week ago
Cambridge, United Kingdom SLS Recruitment Full timeUnlock Your Sales PotentialAre you a hospitality professional looking to leverage your exceptional customer service skills in a new role? Do you want to join a fast-paced sales and marketing company that values your unique background?We're seeking a talented individual to join our team as a Sales and Customer Service Representative. As a key member of our...
-
Customer Service Representative
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marshall Motor Group. As a key member of our dealership team, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our sales and service...
-
Customer Service Representative
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marshall Motor Group. As a key member of our dealership team, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our sales and service...
-
Customer Service Representative
1 week ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our Aftersales customers, ensuring their vehicles are serviced and maintained to the highest standards.Key ResponsibilitiesProvide...
-
Customer Service Representative
1 week ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our Aftersales customers, ensuring their vehicles are serviced and maintained to the highest standards.Key ResponsibilitiesProvide...
-
Customer Service Representative
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom L'Oréal Full timeCustomer Experience Specialist We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key representative of L'Oréal Luxe, you will be responsible for delivering exceptional customer service and creating personalized experiences for our clients. Your Key Responsibilities:Represent multiple...
-
Customer Service Representative
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Moto Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience at our motorway services.Key ResponsibilitiesProvide exceptional customer...
-
Customer Service Representative
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom College of West Anglia Full timeJob SummaryThis part-time role is an excellent opportunity to join the College of West Anglia team as a Customer Service Representative. As a key member of our campus support team, you will provide exceptional customer service to students, staff, and visitors, ensuring a smooth and efficient experience.Key ResponsibilitiesProvide a warm and welcoming...
-
Customer Service Representative
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom College of West Anglia Full timeJob SummaryThis part-time role is an excellent opportunity to join the College of West Anglia team as a Customer Service Representative. As a key member of our campus support team, you will provide exceptional customer service to students, staff, and visitors, ensuring a smooth and efficient experience.Key ResponsibilitiesProvide a warm and welcoming...
-
Customer Service Representative
1 week ago
Cambridge, United Kingdom Marshall Motor Group Full timeJob titleCustomer Service Representative Job referenceREQ10007 Date posted18/09/2024 Application closing dateBlank LocationContact Centre Canterbury SalaryBasic plus OTE up to £28,000, uncapped earning potential Contractual hours40 BasisFull time Job category/typeBlank AttachmentsBlank Job description Customer Service Representative Location: Contact...
-
Customer Service Representative
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom John Lewis & Partners Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and...
Customer Service Representative
4 months ago
Customer Service Representative - Backshift
Salary £24,360 Location GHO Shift Pattern Other Hours per dayThis is a Permanent, Full Time vacancy that will close in a month at 23:59 BST.
The Vacancy
Job Purpose:
To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquiries. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner whilst ensuring a swift and efficient service is delivered in line with agreed service levels.
Key Accountabilities:
To arrive at the appropriate time before start of shift, log into phone system and to be ready to answer calls at allocated start time.
To read and understand Company People Policies and Guidelines in particular guidelines for reporting in sick, scheduling holidays, dress code and timekeeping. Ensure pass and name badge are worn at all times whilst within the call centre.
To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines.
To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
To ensure the accurate input of data and the completion of all relevant fields throughout each call.
To take ownership of customer problems to conclusion
To liaise with Engineers in order to prioritise calls enabling swift response times.
To manage after call activities to effectively manage workload and service levels.
To communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.
Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team.
Strive to achieve agreed service levels at all times.
Action any corrective actions highlighted in performance reviews and 1-1’s with your direct line manager.
To approach your Team Leader with any issues or problems that may arise.
To represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues.
To ensure effective written and verbal communication of all relevant information pertinent to the role.
To visibly demonstrate enthusiasm and positive behaviour.
To own and display City values, respect and value others.
To comply with any other reasonable request from the Helpdesk Management Team.
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
Documents