OTC Team Leader
2 months ago
About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Location: Icon 1, WA15 0AF
About Finance at THG
THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.
About The Role
Reporting directly to the SSC Manager, the primary responsibility of the Order to Cash Team Leader is to lead the THG Nutrition Division within the Credit team.
The Order to Cash Team Leader oversees a team of 4 members, ensuring that each team member’s tasks are aligned with the overall objectives of the division. They are responsible for setting and tracking performance metrics, such as days sales outstanding (DSO), invoice accuracy, and collection efficiency.
As a subject matter expert and point of reference, the Order to Cash Team Leader addresses issues related to the THG Nutrition Accounts Receivables Team. They ensure that all processes are executed in accordance with Group procedures and meet both internal and external audit requirements.
Key responsibilities include managing workflow using effective LEAN techniques, adhering to key business controls to ensure all tasks are completed correctly the first time, and identifying inefficient processes to propose and implement practical solutions. The Team Leader also conducts regular performance reviews and provides feedback to team members to foster continuous improvement and high performance.
Responsibilities:
Performance Delivery
Efficiently organise, supervise, and monitor the activities of the THG Nutrition Credit and Accounts Receivable Teams to ensure all debt reduction targets, cash collection targets, SLAs, and KPIs are met.Provide expertise and act as the first point of reference to resolve business-critical issues.Deliver cash flow forecasts on time, based on a 13-week advanced forecast.Act as a coach for team members, providing guidance and support.Serve as the first point of escalation for resolving internal and external THG Nutrition Credit and AR issues.Manage incoming requests through workflow and schedule activities appropriately.Develop and maintain excellent working relationships with external counterparts, sales and operational teams, insurance brokers, internal customers, and business partners.Strive to achieve best practice performance levels as per benchmarks agreed with the SSC Manager.Deliver weekly reports on aged debt performance.Ensure insurance cover requirements for your divisions are met, working with the SSC Manager to comply with the terms and conditions of our insurance policy.Manage month-end closure and re-opening effectively, in line with the rest of the Group.Process Management and Improvement
In liaison with the SSC Manager, identifies and implements continuous improvement initiativesOrganise periodic feedback sessions for the teamEvaluates new processes and ensures training material is produced for all team members,Trains and develops each Team Member with the latest process updatesRequirements:
Previous experience in a credit control team leader role within a fast-paced, multi-functional finance environment.Familiarity with working in a Shared Service Centre.Proficiency in office IT, preferably with intermediate MS Excel skills.Knowledge of Sage or other ERP systems.Intermediate proficiency in Excel and Microsoft Office.Ability to instil a responsive “right first time” approach.Meticulous attention to detail.Capability to work both independently and within a team.Manage holidays and sickness effectively.Develop skills in accordance with agreed personal development plansBenefits:
Career Development
Access bespoke development programmes that have been designed and developed by our in-house L&D team.Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.Enhanced Leave
25 days annual leave plus bank holidays.Don’t want to work on your birthday? We don’t either Enjoy your day off on usEnhanced maternity and paternity pay, depending on length of service.Up to 10 days compassionate leave.Buy back up to 3 days each year.Unlock 2 days volunteer leave after 12-months.Wellbeing Support
Access face-to-face and virtual appointments with our in-house GP.Access our in-house CBT therapist.Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.State-of-the-art on-site gym.Access to our on-site physio.Other Perks
Save up to 12% on the cost of personal tech through our salary sacrifice scheme.Subsidised bus pass from Manchester City Centre to our ICON office.Up to 50% staff discount on THG brands.On-site staff shop.Access to on-site barber.Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.Anniversary gifts when you hit 5 and 10 years of service.THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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