Trainer Senior BSA Hybrid

Job Title:Trainer Senior BSA (Hybrid)

Location: Washington DC

Duration: 12 Months

Job Description:

BA/Trainer youll be responsible for maintaining businessprocess flow diagrams learning new application developing trainingmaterial and delivering training. This position requires 4 day onsite.

Responsibilities:

• Business analysis and process mapping
• Maintain comprehensive business process flow diagrams(i.e. process maps / flow charts) to document and visualizeworkflows that are supported by new softwareapplication.
• Collaborate with Product Ownersto understand business processes watch demonstrations and using asandbox develop training material for staff.
• Identify channels to deliver training to staff includingvideos tipsheets contextual help and others.
• Training and organizational change management
• Create training materials including user guides videosand other instructional resources to facilitate user onboarding andongoing system support.
• Collaborate withcrossfunctional teams to maintain knowledge base portals such asConfluence Azure DevOps and SharePoint ensuring that information isuptodate organized and easily accessible.
• Conduct handson enduser training on Dynamics 365 ensuringusers are equipped with the knowledge and skills necessary toutilize the system effectively.

Skills:

Skills

Required / Desired

Amount

ofExperience

BA experience

Required

15

Years

Project management skills with the ability toprioritize tasks and meet deadlines

Highly desired

5

Years

Requirements gathering anddocumentation

Required

15

Years

MS Office/suites experience

Required

11

Years

Handson enduser training on Dynamics365

Highlydesired

3

Years

Develop trainingmaterials including user guides videos and other instructionalresources to facilitate user onboarding and ongoing systemsupport

Required

3

Years

Proven experience as a Business Analystspecifically in developing business process flow diagrams userstories and acceptance criteria

Required

3

Years

Business Process and workflow/data flow design(i.e. process maps / flow charts) AND IMPLEMENTATION

Required

2

Years

Experience working with Knowledgebase portalssuch as Confluence Azure DevOps and SharePoint

Highly desired

1

Years

Experience in Child Welfare Agency

Highly desired

1

Years