Train Manager

3 weeks ago

Cardiff, United Kingdom FirstGroup Full time

£44,342 after training
Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,500 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel.

About the team

Train Managers are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners, and On-board Services. You will also liaise with the driver of the train and colleagues at stations and in Control.

What is the job?

As a Train Manager, you are responsible for the train and everyone on it. You'll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You'll be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of Values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

What are the main responsibilities?

To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey. To be visible to our customers, providing information and help in a friendly and reassuring way. To manage the safety and operational activities of the train. To check and sell tickets, providing information and assistance as required. To ensure a safe, clean, and pleasant environment is maintained.

What are you looking for?

If you can say “Yes” to these questions, you might be just the person for the job

Are you passionate and proactive about delivering outstanding customer service? Are you determined to always perform well and be proud to portray a professional image? Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays? Would you be comfortable with working in a strictly regulated industry? Are you able to stay cool, calm, and collected when things don't go to plan?

What do I need?

An understanding of customers' needs. Excellent communication skills. The ability to build relationships and work as part of a team. Experience of front-line customer service. Supervisory experience The confidence to manage challenging situations.

Where is the job?

The position is based in our depot in Cardiff. This is where you will start and end your shifts.

What else do I need to know?

The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot.

You must be at least 18 years old to apply for this position.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.

The basic rate of pay during your training is £30,580 and this rises to a basic rate of £44,342 once you are productive.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

  • Customer Operations Training Manager

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations training team and ensuring the design, delivery, and quality of learning and development meet all requirements, including industry and...

  • Customer Operations Training Manager

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations training team and ensuring the design, delivery, and quality of learning and development meet all requirements, including industry and...

  • Customer Operations Training Manager

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    Equal OpportunitiesAt Transport for Wales, we value diversity and strive to create an inclusive environment where everyone can thrive. Our mission is to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking, or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably...

  • Customer Operations Training Manager

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    Equal OpportunitiesAt Transport for Wales, we strive to create an inclusive environment where everyone can thrive. Our commitment to diversity and inclusion is at the heart of everything we do.Our MissionWe're on a mission to transform transport in Wales, making it sustainable, efficient, and accessible to all. We believe that by working together, we can...

  • Customer Operations Training Manager

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    Equal OpportunitiesAt Transport for Wales, we value diversity and strive to create an inclusive work environment that mirrors the communities we serve. This approach enables us to better understand our customers, make informed decisions, and drive innovation.Our MissionWe're committed to transforming transport in Wales and making it sustainable for the...

  • Customer Operations Training Manager

    4 months ago

    Cardiff, United Kingdom Transport for Wales Full time

    Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales'...

  • Senior Training Development Manager

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Eakin Healthcare Group Full time

    About the RoleThis is an exciting opportunity to play a key part in supporting Eakin Healthcare to develop and execute an outcomes-driven global learning capability.The Commercial Training Manager will lead the development and implementation of a cross-functional training framework, ensuring confident and competent clinical, product and commercial knowledge...

  • Training Facilitator

    7 months ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    **Training Facilitator** A Trainer Facilitator is needed for a global training and consulting firm, specialising in providing expert solutions. They have become the largest independent provider of accredited training courses in its region. As an employee-owned entity, the company prioritises excellence and innovation, holding prestigious...

  • Training Coordinator

    6 months ago

    Cardiff, United Kingdom PRINCES Full time

    Princes Cardiff is looking for a Colleague Training Co-Ordinator to join our leading Manufacturing site based in Cardiff. Princes has invested £60 million into the Cardiff site transforming it into one of Europe's leading Centre's of Juice Excellence. As a Colleague Training Co-Ordinator you will work with peers to create and deliver colleague training...

  • Training Executive

    5 months ago

    Cardiff, United Kingdom Veezu Full time

    Veezu is a great place to work; a great place to invest in your career and a great place to continuously learn and develop! We are looking to recruit an experienced and passionate Training Executive. This role will require frequent travel to all our locations across the Group to provide training as and when required. The hours are 40 generally Monday to...

  • Train Cleaner

    5 months ago

    Cardiff, United Kingdom OCS Full time

    **Job Reference: CL/WB/17-06/1203/10** **Job Title: Train Cleaner** **Location: Site Based** **Site Address: Cardiff** **Postcode: cf101ep** **Pay Rate: £12.00** **Hours per week: - 08:00 - 16:00, 14:00 - 22:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland....

  • Training Officer

    5 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Children’s Services have created a new team to focus on expanding and strengthening the current and future workforce. **About the job** The post holder will design and deliver a wide range of training programmes including E-Learning platforms that meet the training and development needs of Children Services teams. You will be...

  • Compliance Manager

    3 weeks ago

    Cardiff, United Kingdom CV-Library Full time

    Compliance Manager (Training into Eco Scheme) Cardiff - Office Based £35,000 - £37,500 + Career Progression and Development + Training in ECO Framework + Qualification Training + Company Growth + Employee Wellbeing Allowance Are you an experienced compliance manager / supervisor with experience in OFGEM - looking to specialise your skillset...

  • Training Advisor

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Educators Wales Full time

    Job Title: Training AdvisorAt Educators Wales, we are seeking a highly motivated and organized individual to join our team as a Training Advisor. This role is responsible for supporting learners in the workplace, delivering apprenticeships in Aeronautical Engineering.Key Responsibilities:Develop and maintain excellent working relationships with learners and...

  • Electronic Development Manager

    4 weeks ago

    Cardiff, United Kingdom CV-Library Full time

    Electronic Development Manager (Training into Medical) Competitive Salary + Bonus + Performance Based Progression + Technical Training + Industry Recognition + Flexi-time + Hybrid Working + 10% Pension + 33 Days Holiday Factory Based Commutable from Newport, Bridgend, Bristol, and surrounding areas. Are you from an Electronic / Software Engineering...

  • Electronic Development Manager Training into Medical

    4 weeks ago

    Cardiff, United Kingdom Rise Technical Recruitment Limited Full time

    Electronic Development Manager (Training into Medical)Competitive Salary + Bonus + Performance Based Progression + Technical Training + Industry Recognition + Flexi-time + Hybrid Working + 10% Pension + 33 Days Holiday Factory Based Commutable from Newport, Bridgend, Bristol, and surrounding areas.Are you from an Electronic / Software Engineering background...

  • Electronic Development Manager

    2 weeks ago

    Cardiff, United Kingdom Rise Technical Recruitment Limited Full time

    Electronic Development Manager (Training into Medical) Competitive Salary + Bonus + Performance Based Progression + Technical Training + Industry Recognition + Flexi-time + Hybrid Working + 10% Pension + 33 Days Holiday Factory Based Commutable from Newport, Bridgend, Bristol, and surrounding areas. Are you from an Electronic / Software Engineering...

  • Training Team Lead

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Yourvacancy Full time

    Job Summary:We are seeking a highly skilled Training Team Manager to lead our committed team of trainers and coordinators. The successful candidate will be responsible for managing the training team, delivering training programmes, and working closely with the campaigns team.Key Responsibilities:Lead a team of trainers and coordinators to deliver...

  • EHS & Training Coordinator

    6 months ago

    Cardiff, United Kingdom PRINCES Full time

    We have a rare and exciting opportunity for an ambitious Health and Safety Coordinator to join the team at the Princes Juice Centre of Excellence. There has just been an impressive £60 million investment into Cardiff which makes it an exciting time to join! This is an opportunity to join one of the UK's leading FMCG food and drink manufacturers with an...

  • Electronic Development Manager

    3 weeks ago

    Cardiff, United Kingdom Rise Technical Recruitment Limited Full time

    Electronic Development Manager (Training into Medical)Competitive Salary + Bonus + Performance Based Progression + Technical Training + Industry Recognition + Flexi-time + Hybrid Working + 10% Pension + 33 Days Holiday Factory Based Commutable from Newport, Bridgend, Bristol, and surrounding areas.Are you from an Electronic / Software Engineering background...