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Reception Manager
3 months ago
This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team with Surya Hotels, reporting to & working with the hotels Senior management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
Its striking powder-blue façade, a study in Georgian elegance, is as much a part of King’s Lynn’s Tuesday Market Place as the stalls that have traded here for generations. It’s the quintessential market town hotel – a handsome hostelry with history at every turn, restored and restyled for the discerning twenty-first century traveller.
Political icons; princesses; the who’s who of King’s Lynn’s past – the Dukes Head has played host to them all. Today, period charm meets contemporary chic, 80 spacious rooms that envelope you in comfort, and the very best local produce is served – in our acclaimed restaurant, lounge and buzzing bar.
We’re looking for a Reception Manager to manager all Hotel Reception tasks and functions, to lead and manage team and ensure guest service is at the centre of our Reception services.
You are the meet and greet, the hosts, often the first face and contact of the hotel, the warm welcome...... you maintain a positive and calm outlook, a friendly approach, communicate effectively both verbally and in writing, complete reception duties whilst paying close attention to detail and providing exceptional customer service, and ensure the team you work with are equipped to do the same.
As well as checking guests in, and out, you will promote in house dining, ensure payments and ledgers are all balanced, be point of contact for escalated queries, whilst coordinating with the Meeting and Events coordinator to ensure guests requests are met.
To succeed in the Reception Manager role you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite and strong team leader or management experience.
This is a FULL TIME, on site position, working a shift pattern across 7 days, inlcuding lates, earlies, weekends and bank holidays.
Duties and responsibilities will include:
- leading briefings with team and coaching their skills
- ensuring balance of hotel funds within reception-reporting with support office and working with hotel management team
- taking reservations,
- dealing with guests’ enquiries and assistance,
- check-ins and check-outs,
- taking payments,
- answering calls and emails and ensuring a high level of customer service at all times
- planning team rotas
In return for your commitment and enthusiasm to your Reception Manager role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access for you and your family to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension and our Wagestream facility- where you can stream, save and gain retail discounts- putting you in charge of your finances.
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join the family
