Senior Managed Services Contract Specialist

4 weeks ago

Farnborough, United Kingdom NTT DATA Full time

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

Managed Services Contract Specialists operate in a high complexity environment and are typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of the Managed Services Contract Specialist is to ensure that all services provisioned for a client are captured in the relevant service administration database and maintained throughout the contract lifecycle. They may also be performing client-facing activities along with the account team to ensure NTT fulfil their obligations to the client and ensure a smooth running of the commercial and contract aspects of the agreement.

Working at NTT

Key Roles and Responsibilities:

Works with the renewal owner or the client directly to review the client’s commercial needs and work within the company policy and rules to support a commercially favourable renewal quote/proposalWill perform client-facing interactions or support renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the on-going delivery.Will work with the support renewal owner to ensure the order is onboarded accurately.Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance with company order intake policyEnsure all commercial documents such as clients purchase orders, vendor quotes, internal commercial documentation are complete and accurateProvide a thorough analytical breakdown of client contract structuresConduct risk assessment and exposure management, calling out areas of concernsPartner with Legal to perform contract reviews and assessments

Knowledge, Skills, and Attributes:

Ability to work with a variety of internal teams both on & offshore to ensure the successful execution of their daily activitiesDisplays excellent understanding of the relevant systems and portalsAbility to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientationAbility to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required supportReliable with the ability to produce a high quality of workMeticulous attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service deliveryAbility to plan well and organize their daily work activitiesAbility to build solid relationships with internal and external stakeholdersShould be at least an intermediate on MS Productivity tools like Excel, Word and PowerPointKnowledge and understanding of IT industry environment and business needsKnowledge of vendor pricing & commercial modelling for Managed Services contracts Strong analytical and research skillsExcellent verbal and written communication skillsGood negotiations and problem-solving skillsEffective reporting and presentation skillsExcellent commercial acumenHigh level of drive and ability to work under pressureUnderstanding of global commerce and business capabilities and policies for global dealsAbility to build and maintain cross-functional relationships with a variety of stakeholdersMaintains extensive knowledge of product and service offerings, including new offerings

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in Mathematics, Statistics, Business, Commercial or equivalent (Finance graduates would be preferred)Completion or working towards completion of an ITIL certification is preferable

Required Experience:

Demonstrable years of related industry experienceDemonstrable knowledge on commercial constructs of Managed Services ContractsSound experience working with business intelligence softwareDemonstrated relevant experience in similar role within a related environmentExperience of pricing as a consultant or practitioner with a history of developing and implementing innovative pricing solutionsDemonstrated experience in commercial modelling using MS Excel, PowerPoint, etc.Vendor back out knowledge is preferableDemonstrable order booking processes knowledge – Quote to Order / Order to Cash KnowledgeExperience and excellent demonstrable knowledge with using SAP Demonstrated knowledge with using Saleforce.com

Skills Summary

Contract Renewals, Negotiation, Pricing Models, Project Management, Stakeholder Management, Vendor Management

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

Apply from local Career site Apply from local Career site Back to search results

  • Senior Managed Services Contract Specialist

    4 weeks ago

    Farnborough, United Kingdom NTT America Solutions, Inc. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Managed Services Contract Specialist

    4 weeks ago

    Farnborough, United Kingdom NTT America Solutions, Inc. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Managed Services Contract Specialist

    1 month ago

    Farnborough, United Kingdom NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Senior Managed Services Contract Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Managed Services Contract Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Managed Services Contract Specialist

    4 weeks ago

    Farnborough, United Kingdom NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Managed Services Contract Specialist

    2 weeks ago

    Farnborough, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Managed Services Contract Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Managed Services Contract Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Managed Services Contract Specialist

    1 month ago

    Farnborough, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Senior Managed Services Contract Specialist

    4 weeks ago

    Farnborough, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Managed Services Contract Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Managed Services Contract Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Managed Services Contract Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Managed Services Contract Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Managed Services Contract Specialist

    1 week ago

    Farnborough, Hampshire, United Kingdom Applicable Limited Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some...

  • Data Entry Specialist

    2 months ago

    Farnborough, United Kingdom Hays Specialist Recruitment Limited Full time

    **Data Entry Specialist** **Data Entry Specialist, Farnborough, £15.00-£16.00 per hour inside IR35, 6 month contract** **Your new company** I am partnering with a global giant within who require a Data Entry Specialist to join their team. This is a great opportunity to work in a vibrant and growing business which will enable you to develop your skills...

  • Senior Payroll Specialist

    2 weeks ago

    Farnborough, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyA large manufacturing group is looking for a Senior Payroll Specialist on a permanent basis with a salary paying up to £50,000. They are looking to add to their finance team where you'll be joining them in an office based near Farnborough working on a Hybrid Model.Your new roleYour new role will see you reporting directly to the Payroll...

  • Senior Contract Manager

    1 month ago

    Farnborough, United Kingdom TSR Full time

    Senior Contracts Manager – Property ServicesnFarnboroughnUp to £60,000 + Company Car + BenefitsTS Recruitment are working with a Property Services Manufacturer who are now recruiting a Senior Contracts Manager to oversee the planning and management of windows and door installation projects.a high performing team of Contract Managers and Supervisorsnall...

  • Customer Services Specialist

    3 weeks ago

    Farnborough, United Kingdom Hays Specialist Recruitment Limited Full time

    *Customer Services* Customer Relationship Advisor * Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibilityall the way from development to production....