Customer & Business Support Advisor - Rochford

Found in: Talent UK C2 - 1 week ago


Rochford, United Kingdom Cubitt & West Full time

Start Date: ASAP

Salary: £26, (subject to experience)

Location: Rochford, Essex

Work Pattern: Monday to Friday – 09.00 – 17.30

Benefits: 33 days paid Holiday (plus an extra day off for your birthday), Pension, Life Insurance, Employee Assistance scheme, Company Rewards and Incentives

Life’s journey is full of exciting chapters and none so much as starting a career with Arun Estates, the largest independent estate agency group in the Southeast of England and the parent company for over branches under 4 different brand names. Our welcoming Customer, Compliance and Business Support team are seeking a flexible candidate to join our small and friendly team. This varied and stimulating role needs an enquiring mind, a high degree of focus, diligence, and accuracy with a positive attitude towards our customers and staff.

What does it involve?

Answering internal and external calls in a calm, friendly and helpful mannerInvestigating sometimes complex complaints using a wide range of resourcesDiscussing findings and agreeing next steps with the Compliance DirectorCreating comprehensive written responses until a successful outcome is achievedOccasional report writing to The Property Ombudsman redress schemeAssisting the department with additional processes and business needs as required

The role requires:

Patient and sympathetic communication skills with a helpful and positive attitude towards our customers and staffExperience in complaint handling and complex written responsesA logical and open mind to establish facts without influenceAn ability to prioritise workload and maintain attention to detail and accuracyA reasonable typing speed and working knowledge of Word & Excel

We are looking for the right candidate to start immediately and look forward to hearing from you


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