Community Delivery Manager

3 weeks ago

Liverpool, United Kingdom Evri Full time

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.

With fantastic growth and success over past years, it’s time to shape our future. With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.

Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart. 

We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.

Could that person be you?

You will be accountable for:

Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management. Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience. Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers. Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

To be successful in this role you will require the following…

Qualifications:

 Current UK Driving licence

Knowledge & Experience:

Previous experience of coaching, supporting and motivating colleagues Problem solving and planning effective contingencies and solutions

Technical & People Skills:

Customer Focused approach Competent negotiation skills Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day

  • Delivery Manager

    2 weeks ago

    Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    Job summary We are looking to recruit a Digital Delivery Manager as part of the Delivery and Innovation team within Digital at NWAS. The Digital Delivery Manager will be responsible for delivery of the Digital Portfolio ensuring we are delivering the right thing, to the right people at the highest quality. Through collaboration with all the teams...

  • IT Delivery Manager

    1 month ago

    Liverpool, United Kingdom Charles Simon Associates Ltd Full time

    IT Deliver Manager – (IT, CRM, Dynamics, 365, Implementation, Re-Engineering Prince2, Migration, Salesforce, Clickup, Hubspot) – FTC – Home Based/Liverpool Charles Simon Associates are currently looking to recruit an IT Delivery Manager on an initial 18 month Fixed Term Contract (FTC) for a forward thinking business and leader in their field based in...

  • IT Delivery Manager

    4 weeks ago

    Liverpool, United Kingdom Charles Simon Associates Ltd Full time €55,000

    IT Deliver Manager - (IT, CRM, Dynamics, 365, Implementation, Re-Engineering Prince2, Migration, Salesforce, Clickup, Hubspot) - FTC - Home Based/Liverpool Charles Simon Associates are currently looking to recruit an IT Delivery Manager on an initial 18 month Fixed Term Contract (FTC) for a forward thinking business and leader in their field based in the...

  • IT Delivery Manager

    1 week ago

    Liverpool, United Kingdom Charles Simon Associates Ltd Full time

    IT Deliver Manager - (IT, CRM, Dynamics, 365, Implementation, Re-Engineering Prince2, Migration, Salesforce, Clickup, Hubspot) - FTC - Home Based/Liverpool Charles Simon Associates are currently looking to recruit an IT Delivery Manager on an initial 18 month Fixed Term Contract (FTC) for a forward thinking business and leader in their field based in the...

  • IT Delivery Manager

    7 days ago

    Liverpool, United Kingdom Charles Simon Associates Ltd Full time

    IT Deliver Manager – (IT, CRM, Dynamics, 365, Implementation, Re-Engineering Prince2, Migration, Salesforce, Clickup, Hubspot) – FTC – Home Based/LiverpoolCharles Simon Associates are currently looking to recruit an IT Delivery Manager on an initial 18 month Fixed Term Contract (FTC) for a forward thinking business and leader in their field based in...

  • Service Delivery Manager

    7 days ago

    Liverpool, Liverpool, United Kingdom Liberty Group Full time £36,540 - £42,630

    Liberty has an exciting opportunity for a Gas Service Delivery Manager to join our team, based in Knowsley. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £36,540 to £42,630 depending on experience per annum Plus Company Van, Fuel Card & Excellent Benefits Liberty offers professional...

  • Internal Communications Manager

    2 months ago

    Liverpool, United Kingdom Reed Marketing & Creative Full time

    **Internal Communications & Engagement** **Upto £40k (dep. on level of experience)** **Role**: Responsibility for executing the internal communications strategy. Develop innovate content and approaches to engage and deliver key messages to employees across the business. Working with senior leadership on projects/campaigns acrosstopics including employee...

  • Delivery Principal

    2 weeks ago

    Liverpool, United Kingdom BJSS Full time

    **About Us** We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutionsthat millions of people use every day. In the last 30 years we won several awards,...

  • Delivery Manager

    4 weeks ago

    Liverpool, United Kingdom Thales Full time

    Engineering Delivery Manager Travel: 10% travel required to other UK & customer sites Logical problem solving projects You will be running the day-to-day engineering activities with the engineering team. You will need to manage tasks allocated to team members or tasks allocated to project or product teams, ensuring timely completion. The Engineering...

  • Delivery Manager

    2 months ago

    Liverpool, United Kingdom Thales Full time

    Engineering Delivery Manager Travel: 10% travel required to other UK & customer sites Logical problem solving projects You will be running the day-to-day engineering activities with the engineering team. You will need to manage tasks allocated to team members or tasks allocated to project or product teams, ensuring timely completion. The Engineering...

  • Delivery Manager

    3 weeks ago

    Liverpool, United Kingdom Thales Full time

    Engineering Delivery Manager Travel: 10% travel required to other UK & customer sites Logical problem solving projects You will be running the day-to-day engineering activities with the engineering team. You will need to manage tasks allocated to team members or tasks allocated to project or product teams, ensuring timely completion. The Engineering...

  • Delivery Manager

    3 weeks ago

    Liverpool, United Kingdom Thales Full time

    Engineering Delivery Manager Travel: 10% travel required to other UK & customer sites Logical problem solving projects You will be running the day-to-day engineering activities with the engineering team. You will need to manage tasks allocated to team members or tasks allocated to project or product teams, ensuring timely completion. The Engineering...

  • Internal Communications Manager

    7 days ago

    Liverpool, Liverpool, United Kingdom Reed Marketing & Creative Full time

    Internal Communications & EngagementUpto £40k (dep. on level of experience)Role: Responsibility for executing the internal communications strategy. Develop innovate content and approaches to engage and deliver key messages to employees across the business. Working with senior leadership on projects/campaigns acrosstopics including employee engagement and...

  • External Communications Manager

    3 weeks ago

    Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    **Your new company** You will be working for a leading professional services organisation in the centre of Liverpool on a permanent basis **Your new role** In your exciting new role as External Communications manager you'll be working closely with the Marketing and Communications team. You'll create and implement the external campaigns and use your Marketing...

  • Mechanical Construction Delivery Manager

    2 months ago

    Liverpool, United Kingdom Vulcain Engineering - UK Full time

    The Construction Delivery Manager will assist tactical logistics planning for individual works sections in support of the work completed on strategic logistics. Thereafter, they will be responsible for the detailed planning and implementation, in collaboration with the rest of the HPC Delivery Team and Senior Construction Delivery Manager. Support the...

  • Software Delivery Manager

    2 months ago

    Liverpool, United Kingdom Forward Role Full time

    Software Delivery Manager Liverpool £80,000 - £90,000 Hybrid Working Excited to be working with one of the North West's top Insurance Firms who are on the hunt for a Software Delivery Manager. This role is highly important and is necessary to be filled in order to meet some top targets that the business have set for this year, trust me they are really...

  • Delivery Coordinator

    3 weeks ago

    Liverpool, United Kingdom Moorside Medicines Management Services Full time

    Moorsides Medicines Management Services are seeking to hire an experienced delivery coordinator to join our friendly and busy pharmacy team You will be responsible for coordinating our two delivery drivers to make up to 200 drops per day to patients. You will be required to plan and coordinate a multI drop delivery run To ensure prompt telephone...

  • Project Delivery Manager

    1 month ago

    Liverpool, United Kingdom Alternative Futures Group Full time

    Job Purpose - Project Delivery Manager  Responsible for the overall management of a defined project(s); establishing the membership of a cross functional project team; ensuring that the work is done within agreed time, cost, and quality tolerances; ensuring execution; ensuring post project evaluation. Dimensions The post holder will have a high degree...

  • External Communications Manager

    7 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyYou will be working for a leading professional services organisation in the centre of Liverpool on a permanent basisYour new roleIn your exciting new role as External Communications manager you'll be working closely with the Marketing and Communications team. You'll create and implement the external campaigns and use your Marketing expertise...

  • Communications Manager

    4 weeks ago

    Liverpool, United Kingdom Herd Digital Full time €40,000

    Paid Media Manager Merseyside - Hybrid and Flexible Working If you’re looking to take the next step in your Paid Media career, this is a great opportunity to join an independent, award-winning digital agency in the Merseyside area! Paid Media Manager Role & Responsibilities With the support of the Head of Paid Media, you will work on delivery across a...