Performance and Operations Manager

2 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Job summary

Performance and Operations Manager for Gynaecology

12 months Fixed Term - Secondment Welcome

NHS AfC: Band 7 (Full time)

The Women and Children's Division are seeking an exceptional operational leader to join the Gynaecology team at North Bristol NHS Trust.

This is an exciting time to join the Perinatal Team and work alongside highly motivated and engaging healthcare professionals as we develop and transform our patient-focused services to meet the needs of the local population across the wider regional footprint.

The WACH Division are committed to personal development and learning opportunities.

Main duties of the job

The post holder has a pivotal role in leading the day-to-day operations within the Gynaecology service. Reporting to the General Manager, the Performance and Operations Manager will be a key member of the extended triumvirate team within Gynaecology services.

As the Performance and Operations Manager, you will support the triumvirate team to improve the performance, coordination and delivery of our services and work closely with the General Manager to deliver the strategic objectives.

The ideal candidate will have signifcant experience in RTT, NHS performance and waiting list management. As well as experience in developing and leading teams and a passion for delivering exceptional patient care.

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job description

Job responsibilities

The post holder will be responsible for the effective management of patients throughout the gynaecology pathway within the WACH Division. The post holder will manage individual teams to ensure high quality management of outpatient and inpatient services . and will Work closely with a range of colleagues from all disciplines, to plan and coordinate resources to ensure achievement of Gynaecology targets in line with Trust objectives.

The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national maternity standards for booking.

There is an expectation that the post holder will act as lead for service improvement including improving performance and supporting the delivery of high-quality, patient-centred care and other project responsibilities as required.

The post holder will be a budget holder for teams within the specialty.

Person Specification

Education

Essential

Educated to degree level or equivalent experience Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)

Experience

Essential

Significant experience of managing a range of staff in a major service Significant experience of budgetary management including contract income Experience and proven ability in managing organisation/service change Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach Management of waiting lists and performance Acute sector operational experience

Knowledge/Skills/Abilities

Essential

Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly Knowledge of current NHS issues including performance targets Proven ability to analyse and resolve complex issues Good interpersonal skills Excellent IT Skills Ability to produce analytical reports Ability to manage, motivate and develop people Ability to manage a post that will change and develop to meet the needs of the service

Personal Qualities and Behaviours

Essential

Initiative and drive to achieve results Flexible and adaptable approach Resilient and proven ability to work under pressure to meet deadlines Ability to take the strategic view whilst giving attention to getting the details correct Demonstrable ability to work as part of a team Mutual respect - always treats others with courtesy and respect Able to work autonomously, collaboratively and as part of a multi-professional team Experience of managing challenging situations and challenging relationships Demonstrate leadership abilities

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