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Apprentice

3 months ago

Ipswich, United Kingdom Birketts Full time

Purpose of job

We are seeking an apprentice to be based within the service desk function of our IT department. This is a great entry level opportunity, where the equivalent of 1 day per week will be ringfenced for the successful candidate to study for a Level 3 Information Communications Technician qualification. 

As one of the leading law firms in the region, we can offer great future prospects to the successful candidate. Should you have the appetite to continue studying after the Level 3 qualification, we are happy to continue to support further study whether this be relating to the service desk or if you would like to specialise into one of the varied areas in our IT department. We have a number of success stories in the firm from those starting as apprentices, and hope that individuals joining us through this route go on to have rewarding and varied careers with us.

Accountabilities

The role will work to agreed Service Desk processes using ITIL best practices and include the following duties:

• Provide 1st Line IT Support to our 900+ Employees

• Ensure consistently accurate data inputting into the Service Desk Management tool

• Work within the agreed SLA’s for communication, escalation, response times

• Escalate accordingly to the relevant teams

• Work collaboratively to support ticket volumes

• Understand user constraints and provide a friendly and professional customer service

The candidate

The candidate

We are looking for indiviudals who can demonstrate they have the following qualities:

Customer focussed Proactive Confident communication skills Team player Qualifications/Experience

Qualifications/Experience

5 GCSEs (or equivalent) Grades A-C (will consider candidates sitting their GCSEs this year). 

Skills

Skills

Basic IT skills

Equal opportunities

We are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.