Apprentice Receptionist

Job summary

*Apprenticeship opportunity*

The Shrewsbury and Telford Hospital NHS Trust have successfully developed the first Community Diagnostic Centre (CDC) within Shropshire, which opened October 2023.

As a result, we are looking for a dynamic and innovative person to assume the role of CDC Receptionist, with an integral role within Radiology, Pathology, Dermatology and Cardio-Respiratory specialties.

Along with GCSE's in Maths and English at grades 9 - 4 (or equivalent), the successful applicant will be well organised, possess good communication skills and computer/keyboard skills, using Microsoft Office.

The successful applicant will complete the Level 3 Business Administration apprenticeship which is likely to take approximately 18 months.

To be eligible for this apprenticeship:

Can be any age post full-time education (16+) Cannot already be on an Apprenticeship or any Government funded training, Cannot have a qualification at the same or higher level in the same vocational area. There needs to be significant new learning. Has been a UK resident for 3 or more years.

Or

Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document:Apprenticeship funding rules 2023 to 2024 (

Main duties of the job

To welcome patients to the unit. To meet patients who attend the appointments office, and deal directly with their query, or seek assistance if required. To assist a whole range of disciplines of staff who call in the appointments office with queries. This may be direct help or giving directions to obtain assistance from the appropriate person. To prepare daily appointment lists for Pathology, Cardiology, Dermatology and Radiology. To comply with Trust and Departmental procedures. Fire and Health and Safety. To comply with the "system of work" for the controlled areas of the department. Help collate the monthly waiting times and data required for reporting. Open and sort post. Ensure reception area is tidy and paperwork is stored correctly in line with clinical governance guidelines. To ensure patient confidentiality is always maintained.

About us

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.

The post holders will act as a key member of the team in providing efficient, helpful, and sympathetic care to patients, the post offers new opportunities and challenges, you will need to demonstrate effective communication skills ensuring efficient and effective management of all resources to deliver safe, high quality and effective patient care in an environment of continuous improvement.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

Grades A-C (9-4 or equivalent) Must include Mathematics and English

Experience and Knowledge

Essential

Previous experience in a Health Care Setting

Desirable

Experience in arranging appointments for diagnostic procedures Use of specfic trust computer system (CRIS / Simply Book / Warehouse) Use of Trust patient information system Competent to arrange appointments for a wide range of diagnostic procedures. Arrange admission of patients Order in which appointments can be arranged

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