Beauty Advisor

3 weeks ago

Manchester, United Kingdom KIKO MILANO Full time

Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.

MAIN RESPONSIBILITIES

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

  • Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
  • Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
  • Satisfy Customer’s needs with cross-selling products.
  • Completion of all BeKIKO dossiers, quizzes and training elements
  • Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
  • As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION

  • Guarantee that store is compliant with all KIKO standards
  • Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
  • Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
  • Guarantee the constant updating on market trends.
  • Minimum 1-2 year of experience in a similar role – either Fashion or Beauty
  • Strong knowledge of beauty products and trends
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced retail environment
  • Full Flexibility to work evenings, weekends, and holidays
  • Proven ability to meet sales targets
  • Experience in conducting product demonstrations and applying makeup
  • Knowledge of skincare routines and techniques
  • Ability to maintain a clean and organized work area

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