Support Secretary

1 month ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

We have an exciting opportunity for a Support Secretary in our Neurology department. This is a band 3 part-time post working 30 hours per week based at Colchester Hospital.

You will be based in Colchester Hospital, working with a well-established, high achieving and committed team. In this post you will provide efficient and pro-active secretarial and administrative support. You will be the first point of contact for patients, arranging appointments for target patients and will deal with a range of queries. You will work as part of our administrative team in supporting and covering other colleagues in the department. 

If you think this role is for you and you would like to join our friendly and busy department, we want to hear from you.

Main duties of the job

We are looking for an enthusiastic and motivated person who is flexible and has excellent administration and communication skills.

Excellent communication skills are a must and the ability to prioritise and plan your work, without direct supervision. 

In this role you will be responsible for carrying out secretarial administrative duties, adhering to policies and procedures to provide a comprehensive high quality service, and to be able to deal efficiently and courteously with patient and staff enquiries.

Working for our organisation

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients. 

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook. 

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you. 

Find out about living and working with us -

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this position, please see the attached job description.

Person specification

Experience

Essential criteria

Proven experience in an administrative role Work involving contact with members of the public

Desirable criteria

Knowledge of hospital systems (CareFlow, BigHand, Evolve, ICE etc)

Knowledge

Essential criteria

Microsoft Office applications including Word, PowerPoint, Excel and IT skills

Desirable criteria

Knowledge of NHS policies including Patient Access Policy and 18 Weeks including validation

Education and Qualifications

Essential criteria

GSCEs at Grade C, or equivalent, including Mathematics and English

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