Intern New Openings EMEA

2 weeks ago

London, United Kingdom Wyndham Hotels & Resorts Full time

Intern New Openings EMEA (Duration: 12 months, Start Date: June 2024)

Location:

London, GB, W6 8DA

Property Name: WHG United Kingdom Req Id: 23480

Wyndham Hotels & Resorts is now seeking an Intern New Openings EMEA to join our team in London, UK.

The Internship

The Intern New Openings EMEA will be part of the EMEA New Openings team supporting in a variety of administrative duties in the area of new hotel openings. They will also have exposure to the EMEA Field Operations, Learning & Development, Architecture, Design & Construction, and Sourcing teams, working individually or alongside other Interns from other corporate departments on business-critical projects.

Responsibilities

1. Support the use of Salesforce throughout the WH&R EMEA opening process, and support the team to review this process
2. Furnish the Owner/ Hotel General Manager with access to all the tools WH&R provide to support them in the hotel opening stage and deliver our goal to ‘Elevate the Brand Experience’ 
3. Help to manage the opening project critical path to ensure all key deadlines are delivered on time, throughout the pre-opening phase until the Hotel Opening. This will involve extensive liaising with key departments including Development, Procurement, Design/ Construction, Commercial and Training functions to meet business expectations and franchise agreement requirements
4. Attend Deal team calls as required, document changes agreed and update Salesforce to reflect the changes as required
5. Support the EMEA New Openings team to provide a clear understanding of WH&R requirements to the hotels during the opening process
6. Internship Project: All Interns are involved in a business-critical project during their internship
7. Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability 

Complexity, scope and financial responsibility

The activities and contribution of the Intern New Openings EMEA will impact the performance of the business. They will act on behalf of the business to reduce risk by implementing company policies. They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

Abilities/ Key Competencies/ Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind;
Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

• Analytical skills and ability to interpret data 
• Communication; written and verbal
• Customer service
• Organisation and planning 
• Multi-tasking 
• Commercial awareness and business acumen
• Process orientation but also flexibility, ability to adapt quickly to changing business requirements and creative problem solving
• Ability to work both autonomously and as part of a team
• Relationship building 
• Initiative taking 
• Entrepreneurial learning 
• Energy, motivation and resilience
• Attention to detail
• Cultural awareness

Experience/ Certificates/ Education

• Bachelor’s degree or above (or studying towards) in Hospitality, Tourism or Business Management (or similar field) 
• Previous experience in a hospitality environment either as part of an internship or, as a minimum, holiday work experience is an advantage.
• Excellent knowledge of Microsoft Word, Excel and PowerPoint is required.
• Fluency in written and spoken English is essential. Other language skills are an advantage.
• Database management would be helpful.
• Project management skills and high affinity towards data and technology would be helpful.

Organisational relationships

The Intern New Openings EMEA will report to New Openings Manager EMEA. They will also work closely and take direction from the Director - New Hotel Openings & Operations Support, and the Chief People & Operations Officer EMEA.

Compensation and benefits

• £23,000 gross per annum, prorated for the duration of the internship
• 25 days of holidays per annum (accrued basis) 

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