Senior Patient Pathway Coordinator

4 weeks ago

London, United Kingdom Barts Health NHS Trust Full time

Job overview

An opportunity has arisen for an enthusiastic and efficient individual to join Neuroscience Department at The Royal London Hospital. We are looking for an individual who has a strong sense of initiative, excellent teamwork and the ability to manage a team of staff including managing their performance targets.

The post holder will provide administrative support to the clinical team, including the Senior Management, as well as supervision and leadership to the administration team with responsibilities for booking appointments and managing the outpatient activities.

The work is varied and challenging, and your role will be crucial in helping to ensure the team's key performance targets are met through administrative support and processes. You will have experience in effectively implementing and maintaining new systems.

Successful candidates must be able to demonstrate excellent communication, an attention to detail and have a thorough and methodical approach to their workloads. They must possess sound computer skills with an aptitude for learning new systems and databases.

Main duties of the job

The post holder is responsible for providing administrative support to designated clinicians and patient cohorts. This will include the proactive management of individual patient pathways to ensure that patients are diagnosed and treated in line with clinical need and national and local waiting time and access targets.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

Essential criteria

Degree or equivalent or equivalent training and experience of administrative procedures

Experience

Essential criteria

Demonstrate level of administrative experience at a high level of competence acquired through both training and experience. Proven experience of managing a small team Demonstrate experience of working in an office environment Previous NHS or Healthcare experience

Desirable criteria

Experience working in NHS Experience managing patient referrals, patient records and database

Knowledge

Essential criteria

Knowledge and experience of office management, system and practice. Knowledge of the RTT policy. Good working knowledge of Word, Excel, Outlook and Powerpoint. Knowledge of confidentiality principles with regards to patient data. To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.

Desirable criteria

18-week knowledge Previous RTT/Validation knowledge

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