Junior Analyst

Found in: Talent UK C2 - 2 weeks ago


London, United Kingdom Experian Full time

Job Description

The Junior Operations Analyst supports global commercial operations within the global Data Quality (EDQ) business unit, collaborating with regional sales operations teams across North America, UK/EMEA and APAC. The Junior Operations Analyst will liaison with various stakeholders across multiple offices virtually.

This role will focus on CRM Operations, Commercial Governance, Reporting and analytics.

You will also

Maintain and establish global standards for end user best practice within Salesforce CRM and Configure-Price-Quote (CPQ) systems for the EDQ business unit globally, fostering and improving user adoption across both CRM systems Configure and administrate the CPQ system for EDQ globally, assisting with weekly releases from development sites to production, covering product and pricing updates, documentation, and general system maintenance 2nd Line Support for Salesforce CRM and CPQ systems, supporting regional sales operations teams with troubleshooting and low-effort change requests Liaison with global development teams (3rd Line Support), creating and escalating high-effort change requests which require development resourcing. Create and groom user stories relating to change requests for system developers Lead and contribute to projects relating to strategic plans and initiatives for sales automation, reducing administrative tasks or steps within the end-to-end sales cycle Manage ad-hoc requests submitted to the Revenue Operations case queues

Qualifications

Expereince of Microsoft Power BI and/or Tableau Previous experience in an analytics and/or operations role Strong problem solving and analytical skills Exemplifies initiative, integrity and strives for continuous improvement and learning Strong interpersonal skills and ability to work and interact with all levels within the company, Managers to Executive level

Knowledge of 

Salesforce.com Administration CPQ (Configure-Price-Quote) Administration Microsoft Excel
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