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Senior Branch Projects and Business Change Manager
3 months ago
Salary: Competitive plus great benefits
Grade: 3A
Reporting Line: Head of Network Provision and Property
Contract Type: Permanent
Location: Field Based – National
Closing Date: 10th July 2024
Sitting in the Network Provision and Property team as part of the Retail Operations organization, the Senior Branch Projects and Business Change Manager plays a critical role leading a team of managers who are responsible for the delivery of ~1000 projects per year. You will have ownership of a £2m business change budget and will be accountable for developing efficient business processes that ensure best in class governance and controls.
You will lead a team of four Senior Managers (2x Senior Property Project Manager, OBC Manager and Costings Manager) who will in turn have roughly 30 reporting into them. You will have the opportunity to build a team of project delivery experts, ensuring that the best-in-class project tools are available across the team and that capability is developed through your reporting line.
As a key decision maker in defining how we best deploy change projects, you will need to influence senior stakeholders demonstrating that you can balance the needs of the business alongside the needs of Postmasters and Customers. Your team will also deliver change projects on behalf of other teams in the business, specifically the banking, Strategic Partner and Directly managed Branch teams.
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
To be successful in this role, you will possess process and continuous improvement experience as well as implementing project management methodologies and tools. In addition, you will possess:
• Proven leadership background ideally in a large corporate environment
• A background in handling multiple projects and workstreams
• Demonstrable experience of implanting process improvements
• Be comfortable influencing senior management and have great stakeholder management skills
• A good understanding of Retail and Property would be beneficial
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
