Ops & Support Lead, Amazon Freight

4 weeks ago


Coalville, United Kingdom Amazon UK Services Ltd. Full time
Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Amazon Freight Operations Overview.
Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

Ops & Support Lead Overview

Amazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Ops and Support Lead. The successful candidate is a people leader in a fast paced, dynamic and customer obsessed business. They are able to engage, direct and support a team whose role it is to safely and efficiently create orders and transport customer shipments across the UK and Europe. This leader is responsible for customer outcomes delivered via a multi-contact center environment.

The Ops and Support Lead is an experienced people leader who understands customer centricity and operational management and can combine both into a world class customer offering.The candidate should be customer obsessed We are looking for candidates with experience in leading people in a customer contact environment, with experience in both inbound and outbound communication channels.

Key job responsibilities
Responsibilities Include, But Are Not Limited To:
• Lead a team of Operational Support Associates to effectively drive a best in class service to our customers
• Identify and suggest service enhancements in order to continuously improve the customer offering. leading small to medium scale projects
• Actively manage complaints or escalation, taking ownership for the full life cycle of resolution
• Manage and engage with multiple Amazon Freight and Internal stakeholders to ensure best outcomes for Customers and the business
• Experience in people management
• Work collaboratively with Amazon Freight business units to highlight areas of customer service deviation
• Bring associate and Customer perspective to decision making. Have a strong business acumen with experience of managing key performance indicators
• Leverage your people leader experience to guide the team through excellent communication, decision making, coaching and personal development planning.

We are open to hiring candidates to work out of one of the following locations:

Coalville, LEC, GBR

BASIC QUALIFICATIONS

- Experience in program or project management
- Experience in supply chain
- Experienced in Operations
- Experience in managing people (leading a team)

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Bachelor's degree or equivalent



  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Demonstrated team-building skills within own team or across other teams - Relevant experience in analysing quantitative data effectively to drive decisions - Ability to handle multiple priorities and work independently in an often times ambiguous environment - Demonstrated skill in developing and implementing new processes and driving improvement -...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Experience in program or project management - Experience in supply chain - Experienced in Operations - Experience in managing people (leading a team) Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers...

  • Ops & Support Lead

    1 month ago


    Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Experience in program or project management - Experience in supply chain - Experienced in Operations - Experience in managing people (leading a team) Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR) - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Relevant experience in analysing...


  • Coalville, United Kingdom Amazon TA Full time

    At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.Key job...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.Key job...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment - Strong computer literacy. - Excellent verbal and written communication skills. - Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps) (6 Months Fixed Term Contract) At Amazon we believe that every day is still day...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. ...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. ...


  • Coalville, United Kingdom Amazon TA Full time

    Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR) - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Relevant experience in analysing...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    We are seeking to hire an exceptional people leader to build and manage a highly complex operations team for Amazon Freight’s Business Compliance team.The Customer Support Manager manages a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation. They work in a cross-functional environment with Shippers,...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    We are seeking to hire an exceptional people leader to build and manage a highly complex operations team for Amazon Freight’s Business Compliance team.The Customer Support Manager manages a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation. They work in a cross-functional environment with Shippers,...


  • Coalville, Leicestershire, United Kingdom Amazon TA Full time

    At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. If you...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have...


  • Coalville, United Kingdom Amazon TA Full time

    Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is...


  • Coalville, United Kingdom Amazon TA Full time

    Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is...


  • Coalville, Leicestershire, United Kingdom Amazon TA Full time

    Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is...