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Department Manager

6 months ago

Stratford, United Kingdom Next Full time

As a Department Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday. 

What’s in (your) store for you…

Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit Store targets - you’ll support the wider management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability  Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures  An eye for visuals - our brand visual standards are high (of course), but with the support of our Visual Team you will be accomplished in their execution, and you’ll ensure your team are too  Open eyes and ears - Your vision and passion for our products will help the business grow and change for the better. You’ll cultivate a platform for active listening with your team and sharing ideas with your wider store partners. Everyone has great ideas, tell us, what are they? Your voice will count Store Operations - you’ll carry out opening and closing activates, including key holder duties in line with company processes and procedures Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required  A wealth of experience - With your previous retail management experience in a fast paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs You can demonstrate an understanding of how to manage a team to deliver objectives that drive strong performance and results Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer Lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create Relationships that count - You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams  Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create Team Player - You are flexible, supportive and contributes to a positive working environment for all team members Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done

We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity. 

While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria’s Secret and you can demonstrate an alignment with core parts of the role and our values, we would encourage you to apply.

If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world 

Being part of a great brand isn’t the only thing we have on offer, you’ll also get access to:

Set and flexible working schedules to suit both the business and your lifestyle 25% off a huge selection of Victoria's Secret, Next, Gap and Lipsy products and 10% off most partner brands & up to 15% off Branded Beauty Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway Incentives and competitions with amazing prizes that run all year round  Access to free financial, health and wellbeing services including 24/7 digital GP Learning and development opportunities and support with upskilling core skills through on the job training Core benefits such as pension contributions and life assurance