External Cleaning Host

4 weeks ago

Greenhithe, United Kingdom Mitie Full time

Join us and help deliver the exceptional, every day.


External Cleaning Host

Job Description

Reports to: External Supervisor

Location: Bluewater Shopping Centre - Greenhithe

weekly hours: 42

Pay: £26,.57 per annum.

Purpose of the Role:

The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the External areas, mainly concentrating service yards and external welcome halls to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater

To Ensure that all Services yards are safe, secure, clean and tidy at all times. To ensure that the grounds and car park surrounding the centre is safe, secure, clean and tidy at all times To be the professional representative of Bluewater at the centre at all times To achieve high levels of customer satisfaction across all areas of our service to customers at the centre To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction To comply with Health & Safety at work regulations, fire regulations, and safe working practices To maintain a friendly professional manner with all Guests, Clients, and Management at all times according to the high standard expected Be responsible to comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices, including the use of prescribed protective clothing or equipment To comply with ISO Environmental Procedures To work as part of a multi-skilled team, responding to calls from the Helpdesk, Control Room, Team Leaders / Management To ensure you are correctly dressed in accordance with the Styling Guide Actively participate in delivering the Guest Service Experience at Bluewater To participate in ensuring that Bluewater is a safe and non-threatening environment for all Guests Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out your duties Undertake any ad-hoc duties that may be necessary during the course of your working shift Ensure compliance with all health and safety legislation and Company policy. To operate machinery as instructed and trained in a safe and responsible manner Undertake any ad-hoc duties that may be necessary during the course of your working shift.

Duties and Responsibilities :

Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times Deliver and maintain a high standard of grounds / car park care and cleaning services To manage traffic within the car park / external areas during busy periods To assist in the removal of pallets, cages and other removable items from site Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader To programme excess charges and ensure that these are accurately logged and accountable for audit purposes Attend to reactive jobs logged in the helpdesk, and communicated to you via radio devices or PDA's Participate in ensuring that the centre is a safe and non-threatening environment for all guests Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre Communicate relevant information to guests on a regular basis Comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices Assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour to your team leader / Manager / or control Participate in complying with Environmental Procedures and Sustainability, and Biodiversity. Comply with the centre Emergency Procedures To uphold our values:

Knowledge , Experience & Personal Skills

Essential

Desirable

Knowledge:

· Relevant Job experience, preferably in an External retail environment

Knowledge:

· Good working knowledge of Traffic management

· Have had health and safety training and understand the principles

Experience:

· following processes and being able to work with own initiative for periods of time

Personal Skills:

· Empathy to Guests

· Excellent communicator

· Good team worker

· Strong customer service ethic

· To be flexible in working approach

· Must have sound interpersonal skills and pay attention to detail

· Good command of English Language

· Must have a valid UK Driving License

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

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