Tech Support Officer

4 months ago

Seascale, United Kingdom National Nuclear Laboratory Full time

Summary

Job Description for Technical Support Officer (Compliance & Facilities):

There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

The Technical Support Officer will be expected to cover operations at both Windscale and Central Laboratory on the Sellafield site.

They will deliver accurate and comprehensive technical support ensuring the highest levels of administrative efficiency.

The ideal candidate will be a proactive person who holds good interpersonal skills, is detail orientated and able to work to stringent deadlines.

Main Responsibilities for Technical Support Officer (Compliance & Facilities):

Assist with monitoring changes in the Sellafield Ltd Management System and keeping the NNL Information Management System (QPulse) compliant. Qpulse Administrator – support and manage documentation on the management system and deliver guidance and act on issues regarding operational documentation. Compliance checks of all Safe Systems of Work (SSoW) procedures and reports/initiates any necessary remedial action. Administration of key operational committees including the production of quality minutes, notes for the record and meeting records that will maintain an auditable trail. Responsible for records retention and archive documents ensuring that all records are retained or removed as per the Records Retention and Disposition Schedule. General Administration including ordering of goods, issuing and control of visitor passes, supporting site visits, arrange meetings, take minutes, monitoring and control of stationery supplies, one card holder, administrative support to building management. They will be expected to pick up additional roles such as, but not exclusively: Emergency Team Member, Building Controller, Legionella Responsible Person, Asbestos Coordinator etc.

Essential Criteria for Technical Support Officer (Compliance & Facilities):

Proficient in Microsoft Word and Excel. Proven experience of organisational skills and time management. Ability to build and maintain strong relationships across the business. Detail orientated and the ability to work to stringent deadlines. Evidence of self-motivation with demonstrable levels of drive, energy and resilience. Strong communicator , able to elicit information from stakeholders at all levels. Logical and methodical approach. GSCE’s (or equivalent) in Maths, English & Science. Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).

Desirable Criteria for Technical Support Officer (Compliance & Facilities):

Understanding of Sellafield Site License requirements. Experience of working in nuclear industry. Knowledge of compliance systems or writing and reviewing safe systems of work and associated documentation. Facilities Management Experience. Good knowledge of other MS office packages eg PowerPoint. IOSH Managing Safely.

Why join us?

NNL isn’t just a place where you can do career-defining work that makes a real-world impact. It’s also a place where you’ll feel appreciated and valued. We’re creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We put your wellbeing first, we push you to reach your potential, and we do everything possible to help you feel safe, supported and inspired.

We also offer a range of employee benefits:

Sector leading Family-Focused Policies: celebrate life events, including enhanced maternity and paternity leave and a week off for your marriage. NNL offers attractive pension plans. If you contribute 5%, NNL contributes 15%. Alternatively, if you choose not to contribute (0%), NNL will still contribute 10%. Annual Leave: Benefit from days of leave, plus 4 extra days to be taken during Christmas shutdown, plus Bank Holidays. Reduced gym membership with discounts of up to 25% from 3,700 gym and leisure providers across the UK Company Bonus: Be rewarded for your contributions. Learning Opportunities: Enhance your skills through excellent development programmes. Employee Assistance: Access support for personal and professional challenges. Cycle to Work: Stay active and eco-friendly. Life Assurance: Ensure peace of mind for you and your loved ones. Enhanced Sick Pay Benefits: Receive support during illness or injury. Access to ‘Mydiscounts’ which has a range of special offers and discounts from more than 200 suppliers, including medical insurance and dental insurance. Health Care: Health savings plan which allows you to claim money back on visits to the dentist, optician and/or physiotherapist (limits apply).

About The Company

NNL is where your solutions solve real-world problems. As part of our Engineering team, you’ll not only be able to get involved with a huge variety of projects, you’ll also have lots of opportunity to drive them through from start to finish – allowing you to see the impact your work has in a real-world environment. This is your chance to use your experience, expertise and ingenuity to collaborate with leading scientists. You’ll be part of a team that delivers work to benefit society by advancing cleaner energy, protecting the environment and keeping everyone safe.

NNL is an incredible place to work. A place where people do things that have never been done before. A place where people push boundaries to further themselves, the business and society as a whole.

This is a place where personal and professional opportunities are limitless. If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

Equality, Diversity and Inclusion

NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.

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