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Associate Technology Delivery Analyst
4 weeks ago
Job Title: Associate Technology Delivery Analyst
Company: Interpublic GIS (UK) Limited
Location: McCann Manchester
Reporting to: IT Services Manager
Department: IT
Ghosts. A swimming pool. Cats named Rolo and Biscuit. At McCann Manchester, it’s fair to say we’re a little different.
Here the people make the agency, they are what makes our work so unique. That’s why we’re on the look-out for the people who will fit best. We’re a creative agency spread across eight acres of countryside in Cheshire, and - the rumours are true - we also have a pub, bistro and gym all on-site. McCann Manchester is a big family - the largest integrated agency in the UK in fact.
We work with some of the UK’s most interesting brands and we’re supported by an inhouse IT team which is looking to recruit an Associate Technology Delivery Analyst/Junior IT Analyst.
The Role
Working as part of the IPG IT organisation, the role of the Associate Technology Delivery Analyst is to provide first and second line technical support to telephone, email and in-person requests for MCCann, one of IPG’s agencies. The post holder will ensure that support issues are dealt with promptly and appropriately, escalating to the wider IPG IT organisation as required, as well as third parties.
This role is required to efficiently provide basic desktop support to the agency and administrative support to the IT Services Manager.
Essential duties and responsibilities include, but are not limited to:
Answer support calls, collate data and raise support tickets.To assist with SOX (Sarbanes–Oxley)d (knowledge of this is not essential)Maintain and create user guides.Use own initiative to troubleshoot basic support issues and help provide solutions.Provide proactive support to users.Proactively pursue self-development opportunities within the CompanyAssume joint responsibility with line manager for regularly reviewing performance and personal development.In addition to the duties and responsibilities listed, the jobholder is required to perform other duties as assigned by management.KEY BEHAVIOURS AND COMPETENCIES
Excellent communication skills (both written and verbal), with the ability to manage own workload.Adherence to IT policies and processes to ensure consistent quality of service.Problem-solving skills. The ability to gather pertinent information, eliminate potential causes and arrive at a root cause.Able to positively contribute to the culture of the team.A strong desire to gain knowledge and develop skills to improve your work performance.Able to communicate efficiently and courteously, focusing on customer serviceSKILLS AND EXPERIENCE
Experience of IT Troubleshooting and Support (useful but not required)Ability to take a methodical and logical approach to situations.Awareness of the following systems/applications: WindowsMac OSOffice 365Mobile Operating SystemsMicrosoft TeamsWe, Interpublic Group (IPG), are an equal opportunity employer and value diversity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.
