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Business Analyst

4 weeks ago

Manchester, United Kingdom Travel Counsellors Full time

About Us

At Travel Counsellors, we're on a mission to redefine what personal means for a travel business. We're a leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses.

Our unique approach has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category.

We're currently expanding at a phenomenal rate, on the back of what is our record year in terms of revenue (over £930m). We're looking for an ambitious and dedicated Business Analyst to join our technology team, as they continue on a journey of significant growth.

Role Overview

We're seeking a Business Analyst to bridge the gap between business stakeholders and technology teams. You'll be responsible for understanding and analysing business needs, identifying problems or opportunities, and proposing effective solutions.

Key Responsibilities

  • Elicit and document requirements using a range of techniques, leading refinement ceremonies to ensure the team are clear on the objectives of each user story
  • Surface and record/map Systems/process/workflows associated to a custom built Travel Booking platform and processes within a travel management function
  • Surface and record information managed upstream that may impact data imports elsewhere
  • Write clear, concise user stories and acceptance criteria for new features and enhancements, that meet the objectives of the EPIC set by the Product Owner or Product Manager
  • Analyse gathered requirements, identify gaps, and document detailed business and functional specifications
  • Liaise with various stakeholders, including business users, product managers, developers, and testers, to ensure alignment and understanding of requirements
  • Manage and track ongoing requirement changes using established processes
  • Identify, analyse, and document key business processes
  • Ensure that the Sprint Backlog is prioritised regularly for the Development Team
  • Work closely with development teams to ensure timely delivery of high-quality product features, providing clarification and guidance on requirements, and resolving any issues or impediments that may arise during development delivery cycle
  • Participate in retrospectives and all other Agile ceremonies, providing constructive feedback and actionable insights to drive team improvements
  • Support and guide user Acceptance Testing, defect tracking, and re-testing

Requirements

  • Proven experience in business analysis, with familiarity with Agile/Scrum and working with Development Teams
  • Proficiency in business analysis tools (e.g. Visio, JIRA, Confluence, Aha, DevOps) and understanding of SDLC
  • Strong analytical, communication, and organisational skills, along with experience in generating process documentation
  • Ideally with Agile Business Analyst accreditation

Our Benefits

We value the hard work and effort that our colleagues put in. You can expect a wide range of employee benefits, including:

  • A competitive basic salary + annual company bonus
  • Flexible hybrid working model (2 days home, 3 days office)
  • Career development and promotional opportunities
  • 25 days holidays (increasing to 28 after 5 years of service)
  • A Moments That Matter day (annually)
  • Enhanced Maternity / Paternity pay
  • Holiday buy and sell (up to 5 days per year)
  • 3 paid days charity leave
  • Company events, socials, and incentives
  • 3x annual salary death in service benefit
  • Company Pension scheme
  • Costco Membership
  • Salary sacrifice, company car scheme
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Free breakfast, fruit, and hot/cold beverages
  • Referral scheme
  • Employee discount
  • Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)