Support Specialist Opera
Found in: Talent UK C2 - 1 week ago
MAIN RESPONSIBILITIES:
Provide telephonic/remote/onsite support for all OPERA products, QA skills advantageous. Ensure accurate and timely updates of logged support issues on the in-house call logging system. Research and test problems to confirm, isolate and identify the root cause and propose/document resolutions/future mitigation Assist with the occasional implementation, testing, and writing of documentation Test and troubleshoot new versions prior to release. Prioritize numerous issues of varying severity & service levels and deal with them accordingly. Log and manage support cases with 3rd parties.LANGUAGE REQUIREMENTS:
Native or proficient in English, both written and spokenWE OFFER:
Opportunity to grow inside the global organization. Motivating remuneration package. Competitive annual bonus scheme. Remote/flexible working.-
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