Customer Support Specialist
3 weeks ago
**Client Details**
Large sector leading software business, part of a group that focusses on tech solutions for the financial services.
**Description**
**Customer Support Specialist, software used in Financial Services**:
- All areas of customer service
- Answer and respond to front-line queries from customers efficiently and effectively, accurately logging all calls within our CRM systems
- Take responsibility and be proactive to ensure all tickets are diagnosed, prioritised and progressed - in order to provide a first-class customer service
- Keep customers informed of ticket progression and provide follow up as necessary
- Collaborate with other departments as necessary to expedite resolutions
- Remain focused on progressing all outstanding calls and ensuring they are resolved within the relevant timescales
- Set, maintain and exceed customer service standards
- Contribute to the creation and maintenance of internal and external facing collateral
- Take responsibility for the ownership of your own workload and be willing to be flexible to help others with their workload when required
- To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for service improvements
**Profile**
**Customer Support Specialist, software used in Financial Services**:
- **Experience and understanding of the UK Bacs Direct Debit Facilities Managed Bureau service, or the UK Bacs Approved Software industry is desirable**:
- Previous work experience coupled with an IT based degree and/or MCP qualification would be an advantage
**Job Offer**
Circa £30,000 dependant upon experience, along with great package and remote working.
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