![Countess of Chester Hospital NHS Foundation Trust](https://media.trabajo.org/img/noimg.jpg)
Reception Services Coordinator
1 month ago
Job summary
Working Full time : hours per week
You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to lead the Reception Team and deliver excellent support to the Department and Management Team. The post holder will be accountable to the Head of Records and Reception Services.
You will be responsible for dealing with all rotas, training, sickness absence, data quality and first-line management relating to the Department. The role requiring you to have excellent customer service skills and attention to detail. You will need to communicate effectively, taking the appropriate action when needed when taking dealing with complains, analysing the situation and surroundings.
Main duties of the job
You will ensure that all staff are appropriately trained and competences are assessed. You will be proactive in the training and promotion of data quality and excellent customer service. You will deal with complaints and concerns from patients, assisting in directly them to the appropriate service. You will be responsible in maintaining a good understanding of the Trust Patient Access Policy and RTT procedures associated with outpatient appointments and admissions, liaising with other teams as necessary and ensuring all appointments are dealt with appropriately.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
The Countess of Chester Hospital: providing 438 general and acute beds. Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility. Tarporley War Memorial Hospital: a base for community services which serve the local rural population.The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
Educated to GCSE Level or equivalent Business Admin/Customer Services NVQ Level 3 or Equivalent
Knowledge and Experience
Essential
Advanced keyboard skills IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook ) Supervisory Experience Previous NHS clerical experience
Desirable
Previous NHS reception and/or switchboard experience-
Reception Services Coordinator
1 month ago
Cheshire, United Kingdom Countess Of Chester Hospital Full timeCountess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement. Our vision is to improve the lives of our community...
-
Administrator - Cheshire
3 weeks ago
Cheshire, United Kingdom Lynx Employment Services Ltd Full timeWe are recruiting on behalf of our client, who is looking to recruit an Administrator in Wilmslow, Cheshire. Duties of the role include: - Maintaining/updating records within various management information systems - General 'team’ administrative duties as and when required - Sharing information to ensure customer needs are met - Maintaining office...
-
Service Coordinator
6 days ago
Cheshire, United Kingdom Adecco Full timeDo you thrive in a fast-paced environment? Are you currently seeking a new and exciting challenge working for a close-knit small team, in Birchwood? Are you from a fire or security background looking to progress your career? Look no further... we are supporting an incredibly large and successful client recruit a Service Coordinator to join the team on a...
-
Team Member
4 weeks ago
Cheshire, United Kingdom Whitbread Full time**Receptionist** **HOTEL NAME: Manchester (Wilmslow) Premier Inn LOCATION: Wilmslow (SK9 5LR) Cheshire HOURS: 16 hours per week (Friday, Saturday and Sunday - Weekend only) SALARY: Up to £10.70 per hour** At Premier Inn, we do our hotel jobs differently. Award-winning training. All the support you need if you haven't done this kind of work before. And...
-
Guest Services Ambassador
1 month ago
Cheshire, United Kingdom JLL Full timeJLL supports the Whole You, personally and professionally. Guest Services Ambassador About The Role The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care. To provide service excellence and to ensure that the visitor experience is seamless, and all reception duties are attended to. Responsible for the guest...
-
Revit Mep Coordinator
1 month ago
Cheshire, United Kingdom BSV Recruitment Limited Full timeThe Job The Company Great opportunity for a Revit MEP Coordinator to join a friendly, growing company who specialise in mechanical building services and indoor air quality. Due to an increasing workload the are looking for Revit MEP Coordinator to join their expert team working on Office; Commercial, Education, Healthcare & Care Homes, Hospitality, Retail...
-
Customer Service Coordinator
6 days ago
Warrington, Cheshire, United Kingdom PE Global Full timePE Global is recruiting a customer service coordinator for our multinational mining and construction client based in Birchwood. The role is hybrid and an initial 6-month contract. Responsibilities: Logging incoming customer enquiries and responding in a timely manner. Using multiple reports for identifying potential problems. Interpreting the voice of...
-
Customer Service Coordinator
6 days ago
Warrington, Cheshire, United Kingdom PE Global Full timePE Global is recruiting a customer service coordinator for our multinational mining and construction client based in Birchwood. The role is hybrid and an initial 6-month contract. Responsibilities: Logging incoming customer enquiries and responding in a timely manner. Using multiple reports for identifying potential problems. Interpreting the voice of...
-
Care Coordinator
4 weeks ago
Cheshire, United Kingdom Harmony Projects Full timeHarmony Projects is fast becoming one of the biggest homecare providers in the UK. We have built a fantastic reputation from building good relationships with our clients, staff, CQC and local authorities up and down the country as well as Kirklees and Calderdale Council. CARE COORDINATOR Up to £25,000 dependant on experience Harmony Projects is committed...
-
Customer Service Representative
2 months ago
Cheshire, United Kingdom Jark Full timeCustomer service representantive vacany. An exciting opportunity to join a European Market leading manufacturing business as a Customer Service Representative working from their site based in Winsford, Cheshire. You will ensure customers are kept informed of anything relevant (e.g. stock availability, delivery problems). The role will involve dealing with...
-
Customer Service Coordinator
6 days ago
Warrington, Cheshire, United Kingdom PE Global Full timeJob Description PE Global is recruiting a customer service coordinator for our multinational mining and construction client based in Birchwood. The role is hybrid and an initial 6-month contract. Responsibilities: Logging incoming customer enquiries and responding in a timely manner. Using multiple reports for identifying potential problems. ...
-
Delivery Coordinator
4 weeks ago
Cheshire, United Kingdom Survitec Group Limited Full time**Vacancy Title**:Delivery Coordinator** **Vacancy Location**:Ellesmere Port, Chesire** **Engagement Type**:Permanent, Full Time** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...
-
Lubrication Coordinator
1 week ago
Cheshire, United Kingdom MTrec Technical Full timeThe rewards and benefits on offer: Annual Bonus A Permanent role from day 1! Generous holiday entitlement above statutory Pension scheme Employee assistance programme Free on-site parking Discounted private medical cover Training and development opportunities MTrecs New Opportunity: MTrec Technical are proudly representing our prestigious...
-
Lubrication Coordinator
1 week ago
Cheshire, United Kingdom MTrec Technical Full timeThe rewards and benefits on offer: Annual Bonus A Permanent role from day 1! Generous holiday entitlement above statutory Pension scheme Employee assistance programme Free on-site parking Discounted private medical cover Training and development opportunities MTrecs New Opportunity: MTrec Technical are proudly representing our prestigious manufacturing...
-
Lubrication Coordinator
2 weeks ago
Cheshire, United Kingdom MTrec Technical Full timeThe rewards and benefits on offer: Annual BonusA Permanent role from day 1! Generous holiday entitlement above statutoryPension schemeEmployee assistance programmeFree on-site parkingDiscounted private medical coverTraining and development opportunitiesMTrecs New Opportunity: MTrec Technical are proudly representing our prestigious manufacturing client,...
-
Materials Handling Coordinator
1 week ago
Cheshire, United Kingdom MTrec Technical Full timeAnnual Bonus A Permanent role from day 1! Generous holiday entitlement above statutory Pension scheme Employee assistance programme Free on-site parking Discounted private medical cover Training and development opportunities We are supporting their recruitment by recruiting a permanent Lubrications coordinator, to join their team. A...
-
Supported Lodgings Coordinator
4 weeks ago
Cheshire, United Kingdom Depaul UK Full time**Location**: Cheshire West and Chester, United Kingdom - **Earnings**: £23,208 Per Annum + Pension and Benefits We are recruiting for a Community Host Coordinator to work in our newly acquired Supported Lodgings service, a service that provides long term placements for 16/17 year old care leavers in the homes of Community Hosts in Chester and Cheshire. A...
-
Financial Services Administrator
1 month ago
Knutsford, Cheshire, United Kingdom mbf Full time €27,000Job Title: Financial Services Administrator Location: Knutsford Salary: Up to £27,000 plus company benefits and bonus Job Type: Full-Time, Office-Based MBF Recruitment are working with a prestigious National Wealth Management Organisation, dedicated to providing exceptional financial planning and wealth management services. Their team in Knutsford is...
-
Financial Services Administrator
1 month ago
Knutsford, Cheshire, United Kingdom mbf Full time €27,000Job Title: Financial Services Administrator Location: Knutsford Salary: Up to £27,000 plus company benefits and bonus Job Type: Full-Time, Office-Based MBF Recruitment are working with a prestigious National Wealth Management Organisation, dedicated to providing exceptional financial planning and wealth management services. Their team in Knutsford is...
-
Recovery Coordinator
6 days ago
Cheshire, United Kingdom Change Grow Live Full timeOverview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are We have an exciting opportunity for a **Recovery...