Full Time Retail Sales Advisor

Found in: Talent UK C2 - 1 week ago


London, United Kingdom Swatch Group Full time

The company

The story of Swatch is the story of a revolution. In , the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.

Working for Swatch you will be part of a strong and expanding retail network and working for the worlds largest watchmaking group for one of the worlds most popular brands.

Job description

Swatch are looking for a Full Time Retail Sales Advisor, to join our Westfield, White City.

Your main activities will be to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.

Profile

Essential

Positive and outgoing with the ability to naturally converse with customers
Passionate about providing exceptional customer service, committed to understanding a customers needs/expectations with a strong desire to exceed them
Adaptable with the ability to build strong working relationships within small teams
Excited to learn about Swatch products and gain a technical understanding of our ranges

Preferred

Have experience within retail and/or fashion accessories
Be accommodating to shifts, longer trading hours and staying late for events etc
Have experience dealing with international customers
Ability to communicate in multiple languages
Commercial focus with a desire to exceed KPIs

Professional requirements

Sales
Greet and serve all customers providing a friendly service and delivering a full and memorable experience
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
Ensure good knowledge of all functions of watches and other products
Provide reliable information to customers in all matters relating to sales and customer service.
Help display merchandise as directed
Contribute to the store reaching its monthly, quarterly and annual sales targets
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store

Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way
Till functions, cashing up, payments and general duties
Dealing with, and handling of, cash, credits cards and international currency

Care of the Store
Ensure the store is kept clean and presentable at all times
Back of house and shop floor are both just as important
Health and Safety aware
Good Visual Merchandising standards

Communication
Adhere to company policies and regulations
Attend briefing sessions as directed by your line manager
Can present, and conduct, themselves in a professional manner to both customers and colleagues
Can deal with international customers and familiar with their customs and culture
Can communicate clearly to consumers and colleagues

Product Knowledge
Attend regular training days
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
Be able to deliver good product knowledge to our customers

Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Contact

Nick Bright

Unit KA, Westfield Shopping Centre, Ariel Way
W12 7GB London (England)
United Kingdom

Company address

The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU

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