Quality & Governance Lead Nurse

Job summary

The Quality & Governance Lead Nurse (Band 7) role is a new role designed to ensure we have a central approach to compliance with robust governance processes that assures us of the responsiveness of our service. The post holder will promote shared learning and quality initiatives, demonstrating we are a well led organisation, lead improvements in clinical practice, and reduce risk.

We are looking for an experienced nurse who has previous knowledge and experience working in Quality, Governance and Risk. This is a senior clinical role in which the post holder will ensure our compliance, identifying areas for development, growth, or change. This role will work with staff across all care and family services and will be the designated lead for Infection Prevention and Control.

This role is ideally full time, but minimum 30hrs will be considered to be worked across 4 days.

We recognise that working in a Childrens hospice is very different to that of the NHS and sometimes applicants are not sure which role best suits their experience. We hold Claire House values central to our recruitment process. Therefore, we welcome applicants to spend time at Claire House ahead of the interview. This consists of; having a tour of the hospice, spending time with a mix of hospice staff to find out more about the role, and having time to ask questions in a more relaxed environment.

Main duties of the job

To support the provision of assurance that our services are compliant, safe and delivering high-quality care to our children, young people and their families. The post holder will work closely with staff at all levels within the organisation, as delegated by the Hospice Manager, to ensure compliance with robust governance processes that assures us of the responsiveness of our services. The post holder will promote shared learning and quality initiatives and facilitate their embedding and sustainability to demonstrate we are a well led organisation, lead improvements in clinical practice and reduce risk. The post holder will build close working relationships to support a positive safety culture and work with other professionals and relevant organisations to proactively manage governance, quality, and safety.

About us

All Claire House employees receive a rewards and recognition package which includes generous annual leave, life cover, free access to an Employee Assistance Program and counselling service, free parking, access to training and courses and in-house clinical supervision. We offer additional payments for working unsocial hours and night shifts. You can also continue with your NHS superannuation scheme or join the Claire House pension scheme.

Should you require any further information or want to discuss this opportunity please speak to Jenni Bell, Hospice Manager:

Job description & application via Claire House Website Completed applications should be emailed to

Closing date for applications: Sunday 2nd June 2024 at 24:00hrs

INTERVIEW: Wednesday 12th June 2024

We regret that only shortlisted candidates will be contacted.

This organisations recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people. This role is subject to an Enhanced DBS check. Registered Charity No. 1004058

Job description

Job responsibilities

Position of the role in Claire House

The post holder reports to and is accountable to the Hospice Manager Leadership and line management as required for the service Member of the wider clinical leadership team The post holder will work collaboratively with the Clinical Leadership Team (CLT), Hospice Manager, Hospice Inpatient Clinical Lead, Hospice Inpatient Manager, Practice Education Team and Team Leaders across all care services to ensure the delivery and compliance required for a safe, effective and high-quality service provision for all children and families

Scope of Job, Duties & Responsibilities

Ensure that quality assurance processes are embedded and robust, that responses to clinical incidents and complaints are appropriately managed and that quality assurance processes, policies, regulatory frameworks and CQC standards are met; including:

- Clinical Governance/Safeguarding

- Infection Control

- Information Governance

- Incident Reporting/Patient Safety

- Duty of Candour

- Complaints Management

- Risk Assessment and Risk Register

- Health & Safety

Clinical/Infection Prevention and Control

Clinical lead and role model for clinical care staff to provide safe, high quality care for all children, young people and their families

Provide visible clinical leadership in practice

Lead on the Infection Prevention and Control (IPC) agenda across care services, ensuring that best practice is followed and IPC working practices are constantly under review Ensure that any safety alerts and national guidance are implemented in a timely and appropriate way Facilitate the development/review of clinical policies, procedures, guidance and systems to deliver the requirements of relevant national regulatory frameworks

Standards & Risk

To promote a culture of continuous improvement To lead on the audit, analysis and reporting to Clinical Governance Committee and external bodies Monitor, analyse and report on trends, learning, and system analysis from incidents Ensure compliance with Care Quality Commission standards, with a key role in collating and updating evidence on the Vantage system Develop appropriate plans to minimise risks, including identifying resource implications, and changes in practice and processes where required Investigation and management of clinical incidents and complaints, with actions and outcomes to continuously improve practice Champion the use of the risk management system (Vantage) by all care services staff Support delivery of local and national patient safety frameworks ensuring staff involved in incidents are supported and offered feedback Provide feedback to staff through various feedback methods including presentations, teaching, newsletters and individual sessions Develop appropriate action plans to minimise risks, including identifying resource implications, and changes in practices and processes required

People

The post holder will take line management and mentorship responsibilities as required by the service. Appropriate advice should be sought from the Hospice Manager or HR Advisor Provide feedback to staff through various feedback methods including presentations, teaching, newsletters and individual sessions To act as a resource for care services staff regarding aspects of clinical practice and care Provide motivational leadership and support to direct reports and wider care services teams Lead, manage and develop care services staff to work effectively and achieve objectives in line with the organisations strategic plan Lead and support staff through the process of change and innovation Champion Claire House values across the organisation by acting as a positive role model for staff and volunteers Promote an open, supportive and responsive working environment, by maintaining regular contact with team members, listening and responding to concerns and provide or facilitate appropriate and fair support Promote a coaching culture within Claire House In collaboration with the Head of Workforce and Hospice Manager coordinate and participate in the recruitment and selection of new care team staff, ensuring all new staff receive an appropriate induction package and allocation of a mentor Manage sickness absence and performance / disciplinary management in collaboration with the Hospice Manager and HR Ensure that all staff adhere to Claire House policies and procedures To support staff in ensuring practices are of a high standard and poor practice is challenged and escalated appropriately Coordinate and participate as required in the duty manager on-call rota

Leadership / Management

Work closely and collaboratively with the Hospice Manager to act as positive role model for the staff including volunteers Deputise for the Hospice Manager as required Represent Claire House at relevant hospice / palliative care networks and other similar groups

Service Development

Engage with the organisational strategic planning Ensure that strategic and operational planning processes are cascaded across the care team Be an ambassador for Claire House

Dimensions and Limits of Authority

The post holder will have responsibility for the promotion of continual quality improvement and governance that ensures compliance to meet requirements of CQC and Commissioners and reports to the Hospice Manager The post holder will take line management and mentorship responsibilities as required by the service. Appropriate advice should be sought from the Hospice Manager or HR Advisor Contribute to strategic service development in partnership with the clinical leadership team To work autonomously ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code of conduct. Designated lead for Infection Prevention and Control (IPC)

Qualification and Skills Level

Significant clinical experience Significant experience of working effectively in a Quality/Governance role within a childrens hospice or similar work environment Degree with evidence of relevant post graduate education Excellent interpersonal & communication skills Proven ability in line management and mentorship

General Claire House Requirements

Adhere to and comply with organisational policies, procedures and guidelines at all times Implement risk management strategies (including reporting, registering risk and learning), taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination Implement Health and Safety regulations through risk assessment. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy. Participate fully in health and safety training Comply with the organisational policy on confidentiality and the Data Protection Act 1998 relating to information held manually or on computerised systems Respect the confidentiality and privacy of children, young adults, volunteers and staff at all times Participate in personal training, development and appraisal, and attend all relevant training courses as required Take part in organisational research Embrace the positive volunteer culture which Claire House strives to create. Person Specification

Experience

Essential

Significant experience in a relevant environment Experience of working within quality/risk/governance Experience of managing and motivating a multi-disciplinary team Significant experience of investigation/incident management Experience in management of clinical audit Knowledge of the requirements of the CQC and other regulatory requirements Knowledge and understanding of clinical governance Proven ability to develop clinical policies and procedures (SOPs

Desirable

Experience of service development Experience of recruitment and service development

Qualifications

Essential

Registered Nurse Educated to degree level Evidence of continued professional development ENB 998, NM or equivalent Evidence of complying with professional requirements Risk assessor/ reviewer

Desirable

Clinical supervisor Advanced communication skills training Management / Leadership skills training/ qualification Appraisal Training

Skills & Abilities

Essential

Excellent organisational skills and ability to prioritise and delegate work load High level of personal responsibility and accountability Demonstrable leadership ability Demonstrate resilience and ability to work under pressure Excellent interpersonal skills Relate well with children, families and other healthcare professionals

Desirable

Coaching and mentoring skills Ability to problem solve Presentation skill Ability to build good and internal relationships Demonstrate ability to work collaboratively and contribute at a senior level to operational and strategic development of care services Significant staff management experience of both individuals and multi-disciplinary teams Experience of training and development

Special Circumstances/Additional Requirements

Essential

Strong IT skills including experience of a risk management system Able to work flexible hours (24/7) when and if required

Desirable

Car driver

Personal Qualities

Essential

Positive attitude Enthusiastic and motivated Supportive of colleagues, children and families Flexible Ability to motivate self and others Professional manner Approachable, fair and consistent Honest and trustworthy Good time management skills Ability to work on own initiative

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