Receptionist

3 weeks ago


StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job summary

We are looking for an enthusiastic, motivated individual with excellent customer facing experience and interpersonal skills to work as a Receptionist within Emergency Department at the Royal Stoke site.

Main duties of the job

Candidates should possess a professional attitude to their work and have the ability to work flexibly in a busy environment. You ideally will have the experience of a customer focused role and be familiar with reception/administrative processes and practices. Experience of working within the NHS is will be required to work as part of a team as well as being able to use your own initiative and prioritise your workload to meet deadlines.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full-time, part-time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Deborah Bould.

(see contact details)

Person Specification

Qualifications

Essential

GCSE's or equivalent

Desirable

NVQ I or II or its equivalent in Customer Care. AMSPAR diploma in Healthcare Reception.

Experience

Essential

Proven experience of working in a customer facing role

Desirable

Previous reception experience within a healthcare setting Proven experience of working in a face-to-face reception environment

Skills and Knowledge

Essential

Keyboard Skills Basic PC awareness Excellent interpersonal skills Excellent communication skills Ability to work as a member of a team Ability to prioritise workload

Desirable

Knowledge of Emergency Department IT System Knowledge of University Hospital of North Midlands (NHS) Trust Knowledge of Hospital Information Support System

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