Senior Support Consultant

4 weeks ago

Wokingham, United Kingdom Manhattan Associates Full time

Description

Part of a multicultural team, your role is to guarantee client satisfaction and ensure the well-functioning of our solutions. You will have opportunity to work for clients from various industries including retail distribution, luxury, industrial, eCommerce, automotive, pharmaceutical, etc. This is the perfect role for you to build solid functional and technical foundation before taking a next step challenge in our organization.

This role will analyse and resolve functional issues that arise post implementation in connection with supply chain software solutions. In addition, this role will work with analysts to provide issue resolution utilizing supply chain technologies and perform testing of client specific enhancements in a timely manner. The primary activities of the position include client communication, testing, issues resolution, and post implementation support. To achieve all of these, you will be trained and accompanied by our Support team in the UK 

Come to join in our team in the UK, be part of a European multicultural support team of 100+ technical-functional experts across EMEA

Here are a few things that we see as critical for someone to be successful in this role:

People person, you have experience of client-facing and excellent client management skills and good team spirit Analytical, you have strong rigor and rigor in work Experience in troubleshooting, application support Understand Database concepts and techno cloud Fluent in English. Another European language would be an advantage. Bachelor’s degree in Logistics, Engineering, Computer Science, Mathematics or another numerate discipline, or equivalent through business experience The flexibility to work at customer locations up to 30%, sometimes for prolonged engagements within the EMEA region.

What’s in for you?

Manhattan Associates supplies the vital links between processes, information and people that allow our customers to stay one step ahead of their competition. In short, we’re in the business of change. What’s not changing is the way we run our business and how we treat our employees. At Manhattan Associates, we believe:

Support, encouragement and opportunity should be expected. Talent, leadership, innovative thinking and hard work is recognised and rewarded. An inclusive environment that leverages unique backgrounds, experience and perspectives makes us better. Collaboration can overcome any challenge. Where you take your career, and how you grow, is truly up to you. We’ll support you in your career progression.

To apply:

We really want to hear from you, even if it’s just to ask some questions about this job or have a chat. Connect with our EMEA Recruiter, Keith McCartney on LinkedIn, or click Apply

Our People-First Culture Defines Us. Manhattan Associates is committed to a diverse and inclusive work environment. We embrace the unique backgrounds, experiences and perspectives of every team member. Our 3,400+ team members are the cornerstone of our global, dynamic culture that supports professional and personal development, drives employee commitment, enables successful collaboration and sparks ongoing innovation. 

#LI-KM1

Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteeropportunities, your true self is always welcome here. Our team members’ backgrounds, experiences andperspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability, or status as a veteran. In the United States, Manhattan Associates participates in the EmploymentEligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with theSocial Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employmenteligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has beencompleted.

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