TB Administrator

Job summary

We are seeking a highly skilled and motivated individual to join our team as a TB Lead Administrator. The successful candidate will play a pivotal role in providing specialized, comprehensive, and confidential administrative support to our TB Service. They will act as a key source of advice and guidance regarding the TB Service, while also overseeing the arrangement, monitoring, reporting, and recording of TB screening and treatment outcomes.

Main duties of the job

The post holder will provide specialised, comprehensive & confidential administrative service for the Peterborough TB Service and act as a source of advice and guidance regarding the TB Service.

The post holder will also be responsible for arranging, monitoring, reporting and recording TB screening and treatment outcomes in accordance with Service, Trust and National standards, policies and procedures.

To act as a first point of contact for dealing with enquiries and take action as necessary liaising with clinical and non-clinical staff, effectively communicating at all levels using written, oral and electronic methods.

Must be able to plan and manage a range of complex duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

To act as Lead Administrator for TB, responsible for the supervision of Band 3 Admin Support staff within the respiratory Nurse department

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme: Flexible working opportunities; Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Job description

Job responsibilities

Responsible for the effective and efficient delivery of a comprehensive administrative support service. This includes the maintenance of office supplies. Responsible for the supervision of Band 3 Admin Support staff. Establish and maintain agreed systems for effective record keeping including collation and submission of timely statistics. Provide flexible administrative and clerical cover as required across the department. Book new and follow-up appointments according to NWAFT policy ensuring that all appointments are made as per the specialties instructions and within waiting time targets. Record patients on the patient administration system according to data quality standards and NWAFT Policy. To input information onto TB databases assisting case managers by ensuring all necessary patient data, demographics and screening results are collated and entered on local database for quarterly statistics, activities and reports as required by the TB Specialist Nurse. To look up patient sensitive information and patient results for case managers to action and record actions generated by case managers on local database; Prolonged concentration maybe required to ensure accuracy of data inputting and VDU required. To process patient letters and add these to the patient timeline/evolve in accordance to Trust policy. To participate in the development and contribute to the implementation of service changes as required. This will require undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. Share ideas for potential service improvement. Person Specification

Education and Qualifications

Essential

NVQ3 in Administration or equivalent or working towards Basic numeracy or literacy qualifications (GCSEs)

Desirable

Customer Service level 3 Audio typing experience Team leading level 2 / First line Management level 3

Experience

Essential

Substantial experience working in an administrative role In-depth knowledge of a wide range of administrative policies and procedures Competent at preparing for meetings and minute taking

Desirable

NHS or Public Sector Experience Experience of working in a supervisory role and delegating work appropriately

Knowledge

Essential

Advanced working knowledge of Microsoft Office packages Outlook, Word, Excel Good understanding of general office working procedures Experience of using Trust IT Systems

Desirable

Awareness of current issues within the NHS Knowledge of patient management systems

Key Skills/Abilities

Essential

Able to work using own initiative and as part of a team Able to prioritise and plan workload to meet deadlines, often in a pressured environment Excellent attention to detail and accuracy Positive and flexible approach to work Able to recognize and resolve issues, referring where appropriate Understands limit of responsibility Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity

Commitment to Trust Values and Behaviours

Essential

Must be able to demonstrate behaviours consistent with the trust values Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

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