Senior Claims Handler
4 weeks ago
We are seeking to recruit a highly motivated team player to join our well-established P&C Team within Claims Operations as a Senior Claims Handler.
The position will be hybrid, located in our Ipswich office and will require interaction with colleagues in Ipswich, London, Mumbai and WTW offices worldwide as well as with our global client base, carriers and other external parties involved in our Clients’ claim journey.
This exciting role within the P&C team,involves dealing with claims across a diverse portfolio of clients spanning 4 main businesses: P&C Direct, Willis North America (WNA), Facultative and Natural Resources.
As a Senior/Claims handler you will be responsible for the delivery of a high-quality claims service to all clients, ensuring that Key Client outcomes are delivered in accordance with our service standards. You will deal with claims providing guidance from first notification of loss through to final settlement, supporting our clients and engaging with WTW’s interactive global claims community.
The Role
Operational Delivery – Client Responsibility
Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through:
Operational Delivery – Claims Handling Responsibility
Accountable for the servicing of an allocated portfolio of moderate to complex claims, to meet or exceed client expectation through:
Other
Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.
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