Retail Services Consultant

1 month ago

Basingstoke, United Kingdom Zebra Full time

Remote Work: Hybrid


Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.

 

As a Services/Functional Consultant, within Zebra Technologies Professional services , you will provide technical expertise through demonstrations, installation, training and maintenance of Reflexis software products, and this way meet customer needs for solutions/applications for their retail business within EMEA and APAC.

 


Responsibilities:

 

  • Provide pre and post-sales technical support working with the customer from prior to the sale, through delivery and installation.
  • Prepare product specifications for implementation of customer solutions.
  • Support the installation and maintenance of company products and ensure that the product application/solution is functioning according to specifications.
  • Assist sales staff in assessing potential application of company products to satisfy customer needs.
  • May assist in building a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
  • Consult prospective users on product capability and provides product demonstrations.
  • Build productive working relationships internally and externally.
  • Present product capabilities to the customer and travel to customer site when needed

Qualifications:
  • 3+ years experience working in Retail. Multi-functional teams and technology product implementations experience is a plus.
  • Excellent at managing client relationships and resolve problems.
  • Proven excellent consultative, listening, communication and collaboration skills.
  • Ability to adapt to new information and change approach to achieve objectives
  • Analytical thinking & problem-solving abilities.
  • Organizational skills & ability to manage multiple simultaneous project time-lines and requests.
  • Excellent Verbal & written communication skills and ability to present complex technical solutions to client business users.
  • Hands on experience with JIRA, Smartsheet, Outlook, Excel and Word tools is a plus
Benefits
  • Up to 32 hours paid time off per year to volunteer with a charity of your choice
  • Reward & Recognition scheme - earn points to spend online
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
  • Annual bonuses based on financial results
  • Yearly salary increases according to individual performance
  • Employee referral bonus for bringing New Talent to Zebra
  • Pension Scheme with a matched contribution up to 7%
  • Private medical and dental cover
  • Access to an innovative online learning platform
  • Cycle to work scheme
  • Employee Assistance Program


To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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