Clinical Admin Assistant, 2WW and MDT

3 weeks ago

Doncaster, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full time

Job summary

Previous applicants need not apply.

The Division of Medicine would like to invite applications for the B2 Clinical Admin Assistant post based at Doncaster Royal Infirmary with some cross site working.

This exciting opportunity is a permanent, part time ( hours Monday, Tuesday & Wednesday only) position, supporting the Division of Medicine Team Leaders with the management of 2 Week Wait and post MDT patient pathways.

The post holder will work flexibly across the Division to provide a 2 Week Wait and Post MDT booking service, supporting with clinic changes, processing of referrals and undertaking a range of general admin tasks as and when required.

Previous experience of working in a clerical administrative role is essential, although full training on systems and processes will be provided. You will be required to display tact and diplomacy where appropriate and demonstrate a flexible approach to working within a Team environment and have well developed communication skills when dealing with staff, patients, colleagues and the general public.

Main duties of the job

Liaise as appropriate with clinicians and clinical admin teams to ensure correct recording of patient pathways.Provide an outpatient booking service for 2WW and post MDT patients, using agreed processes to ensure effective use of clinic capacity in accordance with national/local/clinically instructed waiting timesProactively monitor waiting lists to ensure patients are appointed in line with clinical instruction/national/local waiting times, escalating where capacity does not early opportunity to escalate capacity issues in accordance with SOPEnsure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes and system discharges.Provide a professional, sensitive and courteous telephone service for appointment and pathway enquiries, acting in line with policy and associated schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams and the booking team where appropriate.Arrange patient transport and interpreters for outpatient appointments where appropriate.Process all referrals received in accordance with Trust referral management guidelines/SOP.Respond to appointment queries in a timely manner.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop , Belong and Thrive , Here .

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including: o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification

Qualifications/Training

Essential

Minimum of 3 GCSE's including English and Maths at Grade C or above or equivalent qualification or equivalent experience OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing or equivalent experience

Desirable

EDCL or equivalent qualification

Knowledge and Experience

Essential

Previous experience working in a clerical/administrative role Demonstrable working knowledge of Microsoft packages including Word Commitment to acquire & apply knowledge of RTT National and local waiting times rules

Desirable

Previous hospital or NHS experience working in a clerical/administrative role Knowledge and understanding of RTT National and local waiting time rules

Personal Attributes & Skills

Essential

Ability to deal calmly and diplomatically with a range of personalities and situations Flexible and adaptable, able to take direction and instruction from others Team Player with a professional approach to work and colleagues; able to develop good working relationships A methodical and organised approach to work Ability to work under pressure to meet tight deadlines in a busy environment Ability to prioritise and manage own workload for the best effect and work without direct supervision

Desirable

Evidence of liaising with more than one discipline Experience of customer care

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