Scan Assistant at Ultrasound Clinic

6 months ago

Doncaster, United Kingdom Window to the Womb & First Scan Full time

Window to the Womb (windowtothewomb.co.uk) is a specialist in providing medical diagnostic, gender, 4D baby, and early pregnancy scans. We are looking for a motivated and hard-working individual to join our team, assisting obstetric sonographers (who perform the scans) in providing a professional and memorable experience to our customers and their families.

**The role**

You will spend your working day introducing parents to their unborn baby, sometimes for the first time.

The role provides the vital link between the clinician performing the scans (sonographer) and the customer and their family, ensuring that from the moment the customer arrives, their experience is optimised and the relationship is fully developed. We are looking for a confident and outgoing individual who is a team player and who will operate in a professional, caring and friendly manner. This individual should have the ability to build a strong rapport with our families; they should be mature and sensitive - something that is particularly essential in our early pregnancy clinic, and when there are medical issues identified with a baby during a scan.

**Further detail about the role and Window to the Womb**

There are three roles you will be expected to undertake as a scan assistant; on reception, at the print station, and assisting the sonographer in the scan room during scans, as a scan chaperone. You will rotate through the roles during different shifts. Training will be provided.

We are looking for a person who is
- confident
- has the ability to build strong rapport with our families
- has a good understanding of IT
- admin abilities
- fast learner
- adaptable
- reliable
- strong communicator
- caring with good customer services skills

No relevant experience is required and you will be provided with initial and ongoing training, including on important policies and procedures. You will be required to undergo a DBS check. You must keep the mind-set of a medical professional and always be prepared for an inspection or audit from the healthcare regulator, the Care Quality Commission (CQC).

**Key tasks and responsibilities**:

- Relationship Building - to build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing.
- Sonographer support - to assist the sonographer throughout the scan process, allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, friendly, and informative way.
- Handling difficult situations - to deal with customers with compassion and sympathy, as a primary objective. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly.
- Hygiene and comfort - to clean down the key equipment at the end of each clinic session and to ensure that the clinic is spotless at all times
- Soft selling - to look for and capture upsell opportunities including additional scans, upgrades and extra merchandise sales.
- Administration:

- To handle basic administration tasks to a high standard.
- To be reasonably computer literate.
- Other duties: to be prepared to take on other duties and responsibilities within the clinic as required, including reception, marketing and administration.

**Job Type**: Part-time

**Salary**: £10.42 /hour

*Required Experience

*customer service experience is desirable though not essential

**Benefits**:

- Flexible working hours
- On-site parking
- Discretionary annual bonus

**Job Types**: Part-time

**Salary**: £10.42 per hour. Pay will be reviewed after three months.

COVID-19 considerations:
We are a healthcare provider serving clinically vulnerable (i.e. pregnant) customers and so have robust Covid-19 infection control measures in place throughout the clinic.

**Job Type**: Part-time

**Salary**: From £10.42 per hour

Expected hours: 8 - 12 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Profit sharing
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Window to the Womb Doncaster

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